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Thanks! the customer corrected the problem by simply buying a new machine, which made our sales guy happy, as well as the techs. It worked out, I guess

buselton

This is not a problem that the manual will correct, and we have the manuals as we are a dealer.

Also, you can try contacting Apple. I once had a problem with a Kyocera machine not work in Snow Leopard. After I contacted Apple they helped me get the drivers squared away. Aside from Apple, plead...

Correction, the machines are a Samsung 6322D

I have several Samsung 6322D machines that count backwards on their total print count instead of counting foward. They counted correctly for a while, then started counting backwards. I replaced the...

Well, I managed get the maching to go into maint. mode. I then, after leaving maint. mode, tried to update the firmware. I tried both formatting the compact flash card on a laptop running XP, then...

All,

I need to know if there is a maint. mode for a FS-9120DN, and how to update the firmware on one of these machines. I have the correct style flash card and access to the updates. Thanks!
...

marc,

Its a no-go. The customer has decided to simply print from their older Mac.

"it feels like a problem with the mac not the copier... you need to look at the mac that works correctly... check the print settings for the program that is doing the printing correctly.... check the...

I have a KM 3232C networked to print on three Macs. The Mac running 10.5 has no problem printing. The Mac running 10.6 prints after I changed the permissions on the drivers in terminal, but very...

Dont worry, it really is as bad as the jokes say. Military Intelligience.........the worlds perfect oxymoran.....


"To strive, To seek, To find, and Not to yield."

What kind of OS are the customers using?

Im a new guy in Texas. I maintain US Army equipment in the Intel Corps, but am new to copiers.