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Thanks for the quick reply Blackcat. Scanner utility I'm using is v3.16.9 (up to Vista) From Kyocera website. I just attempted to download v3.17.11, but I'm getting a Download error. I'm not...

Tried scan to pc. When starting up Scanner File Utility, I get an error: Faulting application name: NsCatCom.exe, version: 3.16.0.9, time stamp: 0x45d26136

There is no FTP available, and scan to...

Try enabling toner save mode and decreasing toner density.

I realize you mentioned that the fax mode is set to STD/TEXT. It sure sounds like it's scanning in full color.

Change default collate setting to Non Collate. Administrator / copy defaults (I think)

I know this is a bit late. When you say "strippers" do you mean the spring loaded pick fingers for the upper heat roller?

If the pick finger plate assembly is bent in any way, those fingers are...

Thanks Shadow for the speedy reply. I'll get to check that out tomorrow.

Does anybody know what this error pertains to?

I'd go with what 20Guage was hinting at, If the there is a white void when you stretch out the paper then it means the crinkle happens before it enters the fuser.

Are you formatting to clear customers information? F9-06-03 Shipment (Clears all jobs, all preset data, parameter initialize and resets the counters (fax))

Or try in the General Settings...

I've got a 500d located in the Seattle WA area. Still works, has paper no ink, anyone know how much these things weigh? Feels like 200 + lbs.

Yes, had them reboot first, this has been going on for a few months now.

Hi. When scanning large documents using the Netscan Utility, the scanned file has blank pages. Pages are not missing or skipping, they just come through blank.

EX: In a 40 page document, pages...

Hi. I am looking for part #'s for the black adf mylars on a Documate 632 scanner. I normally use Partsdrop for my Xerox parts, but they don't do scanners. I am hoping there is a kit, or roll of...

I've come across this issue before. The customer's router was blocking Samsung. It was a security issue. I'm sorry but I don't remember the term used by their IT tech, but the Samsung "raised a...

This may sound stupid, but I have seen that problem caused by the rear stop guide in the cassette. Not cracked, but slipping.

The fuser usually tells you when it's freezing up, it screams.

Thank you both for the very appreciated information. They opted to purchase an NEC box.


Thanks for your input.

Good morning.

I have a customer who wants me to take over their service contract. The call was for CQ. After my initial inspection, I noticed that toner was dumping heavy. This machine has 774k...

I have had that same issue with the black wavy lines. Replacing corona grid / wires doesn't fix it.

I had to change the F6-17. I don't remember which way I bumped it, up or down but I had to...

"And how do you make an adjustment to the (-). Where is that secret button?"

Press the Yellow "reset" button to toggle between + / -.

Thanks for all the help. I swapped LED's and the problem persists. I ended up adjusting the Cyan charge setting from 0 (default) up to 5 and the line went away. So now i'm curious if the extra...

Hi. Blue line goes from lead edge to trail edge. This machine has a new Trans belt and Cyan drum unit. I cleaned the erase led's.
any tips on how to correct this?

Thank you.

What did the technician do that cost $400.00? If the jam is occurring at the fuser, in many cases it's the actuator flag sensor found on the fuser. However, if the fuser was replaced, then the...

Unusual issue about this machine. I am now working on a SCX-5935. Original issue was grinding noise. I installed a new fuser (old fuser is frozen). Printed a config page, with no problem and no...

Hello.

Issue: Random scans are received as a blank page. Original document has an image but shows up as a blank page when viewed at a PC.

ex: Scanning a 10 page job. Page 1,2,3 are...