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  1. Replies
    3
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    1,794

    Hi Thanks for your help but I was told by tech...

    Hi
    Thanks for your help but I was told by tech support that it was because the fax board was not detectable. I reseated the cable from fax unit to the system board and it was all good after that.....
  2. Replies
    3
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    1,794

    x654de - no analog fax option

    I havent had a good run with these lexmarks so far - about 80% fault rate so far. Anyhow, not sure if this is a machine issue or a client induced one.

    I have gone via the web interface for the...
  3. ok...the speed issue was definitely due to the...

    ok...the speed issue was definitely due to the "quiet mode" being enabled so many thanks to Meach for that.

    in regards to the missing cartridge issues, i replaced the controller/system board. so...
  4. Printer default settings in a Point & Print scenario (shared printing)

    Hi All,

    I primarily work on Ricohs and every now and then come across a situation where workstations that connect to a shared printer off a server do not retain the default settings as per what...
  5. Replies
    2
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    5,460

    SC439 on a MPC7501SP

    Hi All,

    Just wondering if anyone knows a fix for the SC439 error which is a potential sensor error for Yellow. Service manual indicates to clean the sensor but i believe the technician who has...
  6. Replies
    20
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    7,970

    what causes the trapezoid image? I think this...

    what causes the trapezoid image? I think this makes the skew look a lot worse than what it really is.

    In my case i have found the top of the left margin and the top of the bottom left margin is...
  7. Replies
    20
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    7,970

    Hi all, I just want to confirm that i have...

    Hi all,

    I just want to confirm that i have this exact problem. the machine has been in the field for about 8mths now however i think the clients have only really just noticed it.

    Anyhow, i've...
  8. the copying speed is really slow too and thinking...

    the copying speed is really slow too and thinking about it is the same as the printing speed. takes about 4 secs from when you see the leading edge of the paper coming out of the exit until when the...
  9. Hi guys, thanks for your input. I forgot to...

    Hi guys,

    thanks for your input. I forgot to mention that i did perform a firmware update to the latest as my first step in trying to sort out the "missing or defective cartridge" error thus i was...
  10. x736de - major slow copying and print speeds

    hi all,

    I'm working on a x736de that has really slow print and copying speeds. I tried printing a MS Word document with "test" as the only text in the document (in B&W mode) and it took 3 mins to...
  11. Replies
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    924

    Oce TDS300 - Prints being cut off

    Hi All,

    I'm working on an Oce TDS300 and when A1 prints are done, the top part of the image is not on the paper (as if the drum turned before the paper was fed through). Also, the image is...
  12. CL7200 - diagonally banding and intermittent feint black print

    Hi All,

    Working on a CL7200 that has diagonal banding and intermittent black print. Firstly the banding issue.

    I have done individual solid colour internal prints via SP mode and the banding...
  13. Replies
    20
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    5,466

    hi all, in my case anyway, just about all of...

    hi all,

    in my case anyway, just about all of our MPC5000s do it.. and when i say all, i'm thinking about 60 or so machines... even from day dot i had a client, who just bought two MPC5000s, call...
  14. Hi, I tried a different MBU and the problem...

    Hi,

    I tried a different MBU and the problem went away. I re-installed the "Faulty" MBU and the problem re-occurred. I've even taken of battery backup support and left the board disconnected for a...
  15. Replies
    20
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    5,466

    MPC 5000 - wrapping around hot roller

    Hi All,

    I know its a bit late to post this problem as i believe a newer model maybe on its way, however just wondering if anyone has MPC4000 & 5000s that have paper wrap around the heat rollers...
  16. Just in case someone comes across this problem,...

    Just in case someone comes across this problem, it turns out that it is the MBU that is at fault.
  17. MP171SPF - "Preparing an Authent. Device. Please Wait" message

    Hi All,

    I've just changed a controller board to resolve an "Address Book Data" and SC819 error on a MP171SPF. When i turned the MFD back on and switch over to the fax function i get a "Preparing...
  18. Replies
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    11,731

    I've had this exact problem on 4 occasions so far...

    I've had this exact problem on 4 occasions so far and the fix for each one has been different except in one case.

    One was fixed by a simple power on/off. As far as i know it hasnt come back and...
  19. KM-1650 - Where is this print job coming from?

    Hi All,

    I am working on a KM-1650 that has had some printing issues. The client is a builder and has been trying to print off large documents and the machine is pausing a 1/4 of the way through...
  20. Hi mate, will try what you've mentioned......

    Hi mate,

    will try what you've mentioned... Thanks so much

    and trust me, the techie has seriously thought of the last suggestion too or bring the best tool to fix it - a sledge hammer..
  21. Ok update... Perform SDS test (54) to see if...

    Ok update...

    Perform SDS test (54) to see if the printhead is operational and working. Plotter indicates preparing job but returns to printer ready state..no noise from plotter. 2nd attempt...
  22. Hi, thought i'd give you an update... The...

    Hi,

    thought i'd give you an update...

    The techies have advised they have gone through 2 HVPS'. they believe they may have solved the dev dropping issue. They believe the dev tank was shorting...
  23. Hi Carl, I have only seen the "blank"...

    Hi Carl,

    I have only seen the "blank" printing for the internal prints. I cant confirm if prints from a workstation do the same thing as I have only been drawn into this problem very recently.
    ...
  24. oce tds400 plotter - blank where print should be

    Hi all,

    long shot here but just hoping someone can help out..

    Have a Tds 400 that has a severe dev dropping issue. dev etc has been changed a configured accordingly however after a few days it...
  25. [Misc] Hi prntrfxr, thanks so much... I figured it...

    Hi prntrfxr,

    thanks so much... I figured it was the fuser that was part of the problem but wasn't 100% sure... And I didn't know that the firmware was part if the cause too so thanks again
    ...
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