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Have you considered the LSU shutters may be warped and not opening fully?

I have seen 4501/2300 generation lock up from a syn flood. They only have 10/100 nic and lock up if overloaded with requests.

You do know that Windows XP is not a supported operating system on this model as well as no longer supported by Microsoft. If there some reason the customer needs to use Windows XP?

The MX-NB12 password itself cannot be reset if lost. The entire MX-NB12 CAN be set back to factory default by uploading the factory reset file using sim 49-2 and a jump drive. In the past you had to...

Free downloadable Test Charts...
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Was your sample a scan of a blank sheet? You could narrow it down further by reducing the image to 50% to see if marks stay the same or reduce.

Newer models have a syslog on the service webpage. You can filter the view to just web page access and it will show you a record of all web page activity.

Uncheck all the boxes, then select under...

You can access multiple machines without applying your IP address to each one. Use Simulation 26-78 (ROPE Password Setting): program a numerical password. You can then access the machine from any...

Who said "what if"?

More people die in cars than by guns. Maybe we should ban cars.
A car, a knife, a club, bare hands... All lethal when possessed by the wrong person.

I have seen DSL lines that are able to fax out OK, but will not receive unless set to answer after 0 or 1 ring.

FYI: Incase you did not know. You can disable C4-00 by setting Simulation 55-1, soft-switch 8 bit 3 to "1" (until you get it figured out)

Here is the link to Microsoft with instructions to activate and de-activate versions of SMB. Strongly recommend advising them, not performing this on your own.

How to enable and disable SMBv1,...

If they do not or cannot enable SMB v1 (like MAC OSX). You can use SMB over TCP by adding the port (445) to the destination and using the IP address instead of the name.

Example using SMB v1...

Does anyone remember the tech DVD from Sharp that had all the technical bulletins organized on it? I can provide professional services to update it to include all of the latest documents. Authorized...

Do you have more manuals that you can keep track of? I can compile all of them into a searchable format so you can navigate from any page of any manual to another one in seconds. It can also be...

Replace the data security kit flash roms with normal roms. Then you can do 24-30. Then reinstall the DSK roms.

If the LSU Shutter solenoid is compromised the LSU shutters will not open all the way. Since they are opened by a moving slider each color shutter opens with a slight delay in order of KCMY. The...

Specification on that series. 999 one touch buttons. 500 group keys. 200 ftp/desktop/smb.

Did you clone addresses from another model? That would cause odd settings and problems.

As much as it might hurt I suggest you back machine with Sim 56, clone and address backup. Then run the end of lease mode to restore settings to factory. Manually set up SMTP and test scan to email....

I have seen bogus data intended for a different device hit the NIC and cause lock up as well as reboot. Analyze network traffic or just try a known unused IP address for the MFP.

Place a jump drive in the MFP USB Port and execute simulation 56-5. It will download the machine data printout (22-6) in text format. You can then read the data to determine which EEPROM is missing...

I would also agree that volume is no problem for this model. For what it's worth the MX-M354N is rated for average monthly volume of 4,500 and max monthly print volume of 75,000.