I've had a customer complain about this issue before. I've double checked all of the power management settings and have updated firmware just to be sure. It doesn't happen often, but the customer...
Type: Posts; User: chris_c
I've had a customer complain about this issue before. I've double checked all of the power management settings and have updated firmware just to be sure. It doesn't happen often, but the customer...
The issue was that a vocal prompt (asking for a long distance code) had a much lower volume than the dial tone. Basically, nothing can be done.
Yep. 2 wire on location and here in our office. Our dealer has a tech support line and I was told to double check the lines.
I've got a Sharp MXB201 that is distorting the fax line monitor. I've already updated firmware, did an 88-3 fax clear, replaced the fax pwb, speaker, and harness, and I even put the new fax pwb on a...
Sorry it took so long to reply back. The main issue ended up being label adhesive stuck on the PS unit. After disassembling and cleaning, I also ran TC 50-28 again just to double check. This seemed...
This is starting to be a trouble machine right out of the gate. It's a mx5140n, not a 5410. Customer complains that the print isnt lining up with her pre perforated paper.....
The real issue I am...
We only use them on machines under maint. The only other models I've noticed issues on where the arm355/455-mx350/450 and anything using the ar200nt cartridge. And those were hit and misses. The...
I have a customer who bought a brand new MX5410N copier. They are trying to run a bulletin using perforated legal size paper. Every couple of copies runs too close to the perforation and they're...
It was a sub magenta code. Don't remember the number. All of the color images were "washed out", but the magenta was the worse.
Pretty sure it was an issue with non OEM toners. The other tech here had the same issue on a different machine (same model). He replaced the dv and put in Sharp toners and that did the trick. My...
Was advised to run TC 44-27. I was able to re-calibrate after that. I wish everything was that simple....
After repeat issues, we've finally stopped using the color cartridges. They are still going to try the black Katun toners on the smaller copiers, so I guess its a small victory.
Unfortunately, I'm forced into using them. Our company has only two techs, and neither of us like using them and swear they do more harm than good in the machines. But, alas, they "save us...
Opinions?
I thought HV referenced high voltage, but in the manual shows the error to be a high density error (but I know that it could still be connected to an electrical issue). The thing that is confusing to...
Yeah, I put a brand new primary belt unit and still got the same results. I think I adjusted that slide for an hour before I gave up and ordered a new LSU. Going to try to install it today if it...
I have an MX4501N with color quality issues on both copy and print. I have replaced all color DV units (due to a separate mag roller issue), DV, drum units, primary and secondary transfer units. The...
I have an Mx5001 Sharp color copier with color quality issues. DV, drum units, Primary transfer unit, and main drive unit, all replaced. Calibrated machine, but I get a C_HV_ERR code with the TC 44-6...
I tried both sims and neither worked. I'll try adjusting the exposure in the admin mode, but it's only the black that I'm having an issue with. When I make a color copy with either the glass or adf,...
I have a color copier that has washed out black copies when using both the glass and adf, but computer printouts and self prints are ok. I've replaced the drum unit and re-calibrated the machine....
I had a defective primary transfer unit. I put the old unit back in and it worked fine. Had to reorder a different unit from Sharp and it's running like a top now.
I'm actually having the same problem on a mx6200. The machine was in storage, unused for 2 years. When we moved it to its new location, it worked ok, but had some quality issues that needed to be...
Thanks to everyone again for your input. The issue was somewhere in the main drive assembly. I didnt find any broken gears, but after replacing the whole assembly the problem was fixed. I think the...
I just replace the main drive assembly. Seems to have fixed the issue I had with the black images..............but, now I'm having an issue with the yellow. It just went haywire after 200 copies....
Thanks again for all the suggestions. Just replaced the Hv pwb and I still have issues. It took longer to show back up (200+ copies this time), but it's there. I did run sim 64-1 and noticed in the...