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In Poland, it is paid and only for authorized resellers. The whole service has been based on Microsoft Office 365 for some time and requires Microsoft Authenticator. Ricoh also monitors IP addresses.

I know what Wireshark is. I have been a computer network engineer for 20 years.

That's what I'll do, I'll pick up the machine from the customer and check at work how the "conversation" between the interfaces looks like.

one of the first things I checked :)

I also know the problem with the public and private network. This is not it. My service laptop runs on Windows 7 and has no firewall. As I wrote WIM stopped working, no errors, just a timeout.

I know about the problems with SMB. The machine has SMB 2 and 3 enabled, and on Windows PCs I have restored the SMB 1.0 option. I have access to Ricoh's Octopus portal, where the latest firmware is...

I have a problem that has been raised here with several models of machines, but no solution has helped. Overnight, the MPC3003 stopped sending scans via SMB. Only a file of 0 bytes is created. In...

Poland. As authorized Ricoh service, I have access to all firmwares, parts catalogs etc., but only for EU. This firmware is, to my knowledge, on USA portal.

Hi, can anyone help me getting a "Network Support" firmware to old machine Aficio 3035? This firmware, allows to scan to SMB in Windows 2012. Unfortunately, it's not on european "my-ricoh.com", but i...

Hi, I have a problem with MP7000. Sometimes black marks appear on copies, and every few thousand copies I have to vacuum the drum, it's full of tonner. Developer has 90k, drum 300k. Charge corona...

I found it in parts catalog, it's called "PCB:UWVGA:OP-R:ASS'Y ". I order it from Ricoh. There is temporary firmware for panel on my-ricoh (D1271450 D1271451) but i haven't tested it yet. Solves...

I have a problem with MP 301. Buttons suddenly not working as they should. It concerns only the right panel with keypad. For example start button causes sleep mode, counter key causes "fax mode",...

Solution of the problem: firmware version 02.040:17 (B8045552H) does not support MPC 5501. The next version does (02.090:22, B8045552J). I updated finisher firmware to the latest version available -...

Paper leaves bridge unit, and stops directly at the finisher entry rollers (when I move out finisher, paper just fall out from bridge unit). For about 15 seconds, there is an information...

Serial number starts with L9607801.... it must be older PCB

Well, I replaced 3 parts mentioned in RTB, but nothing changed. There is always jam at finisher entry. I checked finisher in service mode, and both entry rollers motor and photosensor are OK.
On a...

Well, i found it but on "my-ricoh" it's called RB805003a. It seems that the firmware will not be needed. Thanks a lot!

Hi, I bought used SR3030 finisher for client to work with MP C5501. Every single sheet of paper jams (stops) at the finisher entry. I read on the forum that this may be due a wrong firmware on...

I had to buy new controller board. DIMMs are ok.

It doesn't look to me like transfer roller problem, but like some kind of interferences during image processing. Stripes are too clear and regular, and not always the same. I also haven't noticed SC...

Hi, machine is nearly brand new (10k printouts), for some time the are probmes with print quality. Printouts are full of stripes, and letters are shredded. The are even on SMC report! I upgraded all...

Hi! I have problem with Jams 101 and 102, (finisher entry). Rollers which should take paper in finisher doesn't even start. This causes jaming in R1-R2. I cleaned all rollers and photo sensor at...

Anybody? One day after replacement customer reported SC 670. :mad:

I reflashed all firmware, and formatted HDD. For two weeks, the machine worked without problems.
Yesterday it started again (lot of SC's):
27895

In addition, the machine prints the odd things...

Machine doesn't respond even to own "ping"...