Search:

I've been on HP's FTP site but it was lacking. Problem was I was using a web browser. Just installed FileZilla and viola! Much more visible on ftp.hp.com.

Thanks diedux!

This is a long shot, but I need to get an slightly older version of FutureSmart 4 firmware. The newest version seems to have a bug in it when trying to install Papercut. So, I am looking for this...

Yeah, I know, but I don't have a choice. Our company has too many Xerox's to support.

I desperately need a new laptop but I don't want to rush out and get one without doing thorough research and maybe finding one on Black Friday. :DMy PWS keeps crashing when I try to use Eureka. In...

Due to the disruption of COVID we apparently didn't get this resolved. Recently the customer informed us that the printer was still having the same problem with the false jam error when attempting to...

Yeah, that shaft is chewed up. I did find a source for the parts though. Scanstore in the US, which is where I am.

:( Yeah, I was afraid of that. Thanks for your responses though.

Stay safe out there!

Yeah, the shaft with the bad bearing drives the first set of orange rollers. What I'm finding mostly online are the consumer replaceable rollers and kits. Did they sell you the shaft or did you have...

Hi Polarbear,
Were you able to come up with a manual. I need a part number for the front transport roller drive shaft with bearings. I'm also curious about what you dealt with. On the one I'm...

One of the other techs (has been a Xerox tech all his career and is just beginning to work on HP's) has been working on this problem. This M577 is located an hour away, so when I take over, I would...

Update: So I can't say whether I plugged that power connector in incorrectly, because I had reseated both cables so many times that when I rechecked, everything was plugged in properly. Since there...

I don't see an interconnect board near the display, but there is one to the left of the formatter (if you're facing the back of the machine). Is that the one you're referring to?

I replaced the...

This one is a B version so they gave me p/n CQ109-67044 which subs to CQ109-67052. The CQ111B uses an encrypted HD.

Well I went back today and tried to flash the firmware. No luck, still the blank white screen. Tried to go into Diag Mode, same thing, blank screen. Talked to HP Tech Support for authorized service...

I reseated the connection both at the Carriage and at the Interconnect board several times. In as bad a shape as they were, I finally even tried the old Trailing Cables. No change in light patterns.

Confirmed that the printer had the reported error of 86:01 (Carriage Servo Shutdown) that wouldn't clear. During troubleshooting I noticed that there were tiny metal threads along the carriage path...

One of our techs is retiring, so we have an immediate need for a tech with experience in repairing and configuring printers and multifunction devices. Our company works exclusively with Xerox, HP and...

Did you ever resolve this?

I am having the same issue. Have replaced the fuser multiple times - final time with a new and genuine HP fuser. Also tried the Paper Delivery Assembly. Still crinkles...

The printer I'm working on is printing all black pages. I've tried 2 different Imaging Unit without change in symptom. I noticed on the left side at the far end of a black plastic guide that there...

Try feedroller.com

I would like to know the answer as well. I was called out today to work on an M806 with frequent jams (13.B9.A2) at the fuser. This is the first one I've had to work on and I noticed the same noise...

This just happened to me. It would report a 13.20 or a 13.02 jam error. I found this thread on the subject and replaced their reman. toner. Fixed it!

Thanks for posting! Saved me a whole lot of...

Thanks, Wild Bill! I'm curious. Where did you get this info? My version of the Service Manual didn't have it.

I'm in a bind. I have a LaserJet Pro MFP M521.


The customer initially brought it in for not initializing. I replaced the Formatter Board and all was good for about 4 days. Then the customer...

The customer opted to try the Transfer Kit first. He just notified me that it didn't fix the problem, so I'll be ordering the HVPS's.

I'll keep you posted...