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I have a MP C4501 with a very slight color offset. I can run the color registration and square them up, but it will become offset again either same day or a few days later. I've cleaned the sensors,...

That was it, 802.1x was set to active, set it to inactive and was able to connect.

Thanks for the help.
Scot

Thanks,
I suspect that could be the case, customer was trying to use one of those TP link wifi range extenders to be able to connect the machine. The machine doesn't have wifi, but I bet they turned...

Yes, did the same at the shop, plug the machine directly into my laptop via a CAT5 cable

I have a MP 4002 / D129 that won't connect to the customer's network, or my laptop.

Took a known working controller board out there today, same problem. Brought their controller back to my office...

I can get into WIM now, but network security is on custom, what should i change it to?
Every machine we have in the shop right now was a government machine, all set the same way, have nothing to...

nic was on, I can ping, print and scan.

Just got it working, went to system settings-admin tools-erase all memory. It was going to take 2 hours 40 minutes, so I got impatient and hit suspend....

Picked up a government machine MP4002 (G at the end of the serial number) from the wholesalers, get "refused to connect" when trying to log in to WIM. Made sure WIM was turned on in sp mode and it...

Oh, print doesn't seem to be affected, I asked, everyone says it prints fast no delays.

I did make sure the DNS was the same, in fact made sure all the setting were the same, but haven't tried the ip of the mail server.

Thanks, Ill give it a try.

I have a MP C5501/D089 with intermittent scan to email "SMTPC: failed to connect smtp server. timeout. ERR:" on the log. I did an infinite ping on both the machine and wall jack and don't see any...

Update:

Machine toned up first try when I got out there this afternoon, cleaned it up and replaced the DV unit and all seems good. If it get's past the next few days without overtoning I think it...

I'm having this problem as well, looks like a yellow fog background. The yellow dv unit is very overtoned. already changed the drum unit and tried to get as much toner out of the DV unit as possible....

I've been using the Universal drivers because it seems they're the only ones they keep updated, is there a better choice?

The PCL6 Universal PS (or non PS) both count right, it's only when you have a picture on the page that has color data embedded, even if it looks b/w, that it counts wrong per the customer. If you...

The newsletter is a mix of both color pages and b/w pages.

I was hoping there was something we could do on the software side to make the picture b/w. If you change it to grayscale in word it still sees it as color. The customer wants to be able to print it...

She's selected color because the first page is color and she wants the rest to be b/w. They look b/w but if there is an image that was color at some time but changed to b/w it counts as color.

I have a church with a MP C4000 that prints mixed color sets, in other words some of the pages have color, some are all b/w. They create the news letter in MS Word, I've got them using the PCL6...

Has anyone tried replacing the NV RAM to solve this problem?