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  1. Replies
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    Re: M479 Firmware

    I sent you a message about the firmware but its not showing on my sent folder
    Please let me know if you didnt get it
    thanks
  2. Re: Canon IR Advance c5535i with ghost imaging

    Went to the customers site and I couldn’t get the issue to duplicate & customer said it seemed to have stopped doing it.
    I ran a bunch of copies & prints with no issues.

    I did run the PG test 6...
  3. Canon IR Advance c5535i with ghost imaging

    I installed a new black drum due to a quality issue and 5 days later the customer says the machine has dark shading. She sent a copy for me and I see the dark shading but I also notice that the...
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    Canon 4251 quality issue

    I have a Canon IRA 4251 that has this quality issue shown in the pic. It had a similar issue last week (not as bad) so I replaced the fixing film Tuesday and all seemed good until this morning and...
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    Re: Biz hub c425

    I’ll find out today when the customers opens and post it. Thanks
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    Re: Biz hub c452

    my apologies for making a flipping typo! Didn’t realize that could be so triggering for some people. Clearly it was a typo and it’s a C452.

    maybe next time you could get off that high horse of...
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    Biz hub c425

    I have a C425 that has bad quality issues but in 1 area mainly as you can see in the pix. The yellow area is the shadow from her telephone when the pictures were taken so please ignore that part. ...
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    Re: 4555c with quality issues

    I haven’t been able to go back to this customer yet and finally am heading back tomorrow. But I had her send me an example of what’s happening and the direction of the paper path this time too. 52673
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    Re: 4555c with quality issues

    I just received a call from this same customer saying that the machine has worked great since last Thursday but suddenly today they are getting cyan lines on the pages as shown & circled in the...
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    Re: 4555c with quality issues

    The drum unit with cleaning unit took care of the issue! So thankful for all the help!!
    You guys rock!
  11. Replies
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    Re: 4555c with quality issues

    [QUOTE=blackcat4866;2114854]Take a look at the black primary charge grid tensioner. It's quite common for that plastic piece to break, then the grid lays directly against the drum, making a diagonal...
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    Re: 4555c with quality issues

    the waste in the cleaning assembly didn’t seem backed up or clogged and the clips on the old waste bottle worked fine and was almost full. I went ahead and just replaced both items since Toshiba is...
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    Re: 4555c with quality issues

    Im at the customers now and I replaced the transfer cleaning assembly and the waste toner bottle with brand new oem parts and I’m still having the same quality issue.
    many other suggestions??
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    Re: 4555c with quality issues

    so just to be clear when you say primary transfer cleaning unit You mean transfer belt cleaning assembly part# 6LJ70377000 ?
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    Re: 4555c with quality issues

    pix added
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    4555c with quality issues

    5225752258



    The pix show prints made from the internal memory with a shaded area that sometimes shows up as staggered black lines. They also show up on the back of the page. The customer also...
  17. Re: Canon IR 3570 blurred pages (double vision)

    It was the fuser fixing film causing the issue. I had already replaced it for the same issue with a rebuilt unit but looks like the rebuilt one had an issue also. Thanks for the help
  18. Canon IR 3570 blurred pages (double vision)

    I have a Canon IR 3570 with blurred pages (not ghosting) more like double vision, as seen in the attached image. I have cl
  19. Re: Canon IR Advance washed out copies on 1 side when duplexing

    I went back to my customer today to try some of the other suggestions to fix this copier. I also jammed it so that I could see if the issue was the drum, transfer or fixing. The image on the drum...
  20. Re: Canon IR Advance washed out copies on 1 side when duplexing

    i wish damp paper was the issue but we have tried a brand new ream of HP branded copy paper that was sealed and we had the same issue
    :(
  21. Re: Canon IR Advance washed out copies on 1 side when duplexing

    if it was curling wouldn’t it mess up the image as opposed to just making it look washed out? Like would it be smeared or missing parts??
  22. Re: Canon IR Advance washed out copies on 1 side when duplexing

    I has the customer try a brand new unopened ream of HP branded paper made for Copiers and it made no difference. :(

    I also had the customer run the pages thru the bypass like you would normally...
  23. Re: Canon IR Advance washed out copies on 1 side when duplexing

    the paper they are using in a basic sams club brand which I also use and have no issues with

    i am no longer at the customers but can definitely try the solid blacks next visit

    i tried printing...
  24. Re: Canon IR Advance washed out copies on 1 side when duplexing

    when I take 2 good pages and put them in the doc feeder and use the duplex to make this 2 sheets become 1 sheet front and back then 1 side looks good but the other side looks all washed out. The pix...
  25. Re: Canon IR Advance washed out copies on 1 side when duplexing

    Pix attached
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