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Type: Posts; User: kingarthur

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  1. Replies
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    Re: C552 imaging units have no chip

    the original IUs never had chips, the chips were only on the 2nd set,and subsequent, I've got a feeling you may , unfortunately, have to replace the IUs, as from memory, you can't turn off the...
  2. Re: Bixhub C280 Won't secure print, Won't ID & Print or save

    The amount of times i've installed a new machine and advised the customers IT to install the drivers for the new model, i get told "but it prints with the old drivers", yes it does, but it's not...
  3. [Misc] Re: Konica Minolta C 280 Address Book doesn't show up

    Has scan to email been turned on/off
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    321

    ID & Print list

    when someone logs into their ID & Print profile on a Bizhub, is it possible to set the default screen as a list, and can you also default so the latest jobs are at the top of the list

    Cheers :)
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    Re: Do all the toners have the same shape?

    With great difficulty........
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    540

    Re: Do all the toners have the same shape?

    The toner bottles are different...but the toners are probably the same, as the developer is the same, though the toner bottles are different, you can bet that your customer will make it fit,....we've...
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    [Jamming] Re: FS-533 Jam error

    Have agree with blackcat, but the only thing that'll work is drysurf lubricant.....nothing seems to work
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    1,314

    Re: KM Firmware naming

    KM did produce a sheet a few years ago explaining how the FW was labelled, it might be on the infohub, if you go to the infohub and type in "SAL" and then select the model number, the latest FW will...
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    Re: df621 solid state switch

    if you log into infohub, and click on "logisitcs" go to parts modification notice, you can check there, or parts history & input the part number, it'll tell you if that part has replaced the part you...
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    Re: User authentication

    Many thanks emujo2. you hit it on the head :)
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    Re: User authentication

    user authentication/account codes, it's basically the same thing, but you need user authentication for ID & PRINT. then they just use a swipe card to login....no need to input anything
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    Re: User authentication

    We're using 365 for scanning, which is what's set up on our device, unfortunately we have a few customers who now want ID & PRINT, with scan to me,but until i can show them it works they're not...
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    Re: service SMTP

    what we do, we normally ask their IT to "release" the IP to send, failing that, we get the meter sent to the key operator, and get them to create a rule in their emails to automatically forward it...
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    926

    User authentication

    I've set up user authentication with ID & Print & a card reader, everything works wonderfully......except scanning, if I add an email to the user authentication account, I get login error when trying...
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    Re: New Member - githehl

    I've added him to my ignore list, but I can still see all his posts.....that's just about all i see this morning....is there any other way of blocking him
  16. Re: correct replacement drum procedure bizbhu 458

    i do the gradation everytime i replace a drum, dev unit or transfer belt, I carry the 5 KM charts on a memory stick and each m/c i visit i print them off, if I'm not happy with the colour, then i...
  17. Re: bizhub C224e Magenta on border of prints

    post a pic of the actual image on the paper...you might have to adjust background voltages.....especially if using a non OEM drum
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    Re: BizHub C554e....week of strange issues

    at a guess the auto reset is set to "main menu" after 1 min, so the button will turn orange until you select a function button , and yes, you can still print to it
  19. Re: MFP Bypass exchanged as a chair for the elderly?

    Saw an old lady "rest" her shopping on the bypass in our shop.....didn't take the weight at all
  20. Re: Their IT says it's our machine, not the network

    We get that all the time,we often get "our copier can't scan to email, if must be faulty", then we discover that they can't actually send or receive emails on their PCs as the server is down.....but...
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    Re: colour misalignmeny

    have you carried out initialization & stabilization, try posting a sample so we can see what the problem is.
  22. Thread: D341

    by kingarthur
    Replies
    4
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    2,212

    Re: D341

    in the end I brought it back to the workshop, plugged it in & couldn't get it to go wrong, tested it for a couple of days, took it back to the customer....haven't heard anything since....Weird
  23. Re: What is the dumbist customer comment/question you've heard?

    not so much a dumb question, but a dumb action, customer logs a call in the afternoon, "can't print to device, have tried more than 1 pc so it has to be the copier", pop in next morning as passing &...
  24. Thread: bizhub 500

    by kingarthur
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    312

    Re: bizhub 500

    correct .....what have you done to resolve it....
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    Re: Copier Delivery

    all m/c's are delivered by 2 people, then a tech to set it up, the tech does the site visit first, if it's straight in, i.e no stairs, our furniture/stationery delivery people will deliver it, if...
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