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    Re: Probing Questions.... a Lost Art!!

    I hate when i do a phone fix (being very polite and patient) and the customer says

    "thank you so much! But this machine looks pretty dusty can you still come out?"

    ayfkm?
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    Re: Probing Questions.... a Lost Art!!

    It's nice to have a shop-tech or helpdesk monitor service calls for potential phone fixes. Nice Job!
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    [Misc] Re: Konica Minolta Bizhub C458

    ZaZa. How are you doing? Long time no see.

    If it's copies only, why would it be developer?

    IF only copies. Something in the Scanner is not working as the contributor suggested.
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    Re: Need Kyocera Warranty policy

    Nevermind, this is spelled out in the New Product Bulletin. (Bulletin #1)

    Be well.
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    Need Kyocera Warranty policy

    Does anyone have a copy or link for a basic Kyocera Warranty policy? I just need something official in writing that says "3 years on new equipment. XYZ months on replacement parts".

    Can't find...
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    [CQ] Re: Problems with TR-8550 Transfer assy

    This thread is about the primary transfer belt. TR8550.
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    [CQ] Re: Problems with TR-8550 Transfer assy

    Yes and yes. The clogged pipe will also cause a transfer motor stall code and gear ratcheting. Just warranty and move on.
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    [Electrical] Re: FS 4200 dead USB port

    Are you computer savvy? Have you checked Windows Device Manager for a missing driver?

    When I setup printers out of the box the USB instructions are very particular about when to run the CD and...
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    Re: HP 4250 duplex jamming

    I believe there's a known issue if the cassette tab is in the "custom" position the timing gets goofy. The machine will pause a lot and jam during duplex.
  10. Re: Bizhub C353 Color shift/Color registration error

    I think he means prints and copies.
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    [Misc] Re: Kyocera FS-4200DN Smudge on paper

    So why should we give 2 s***s? What can transfer onto a page? Image unit, dev unit, fuser.

    Either a "tech" who can't identify which of THREE components is the cause or an end user who can't...
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    Re: Bizhub 4050 scanner glass clean

    I googled the model. It looks like (besides the ops panel) like a Lexmark XM3150. The ADF is garbage but other than that it's been a pretty solid printer. Never been in optics. I guess thankfully.
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    Re: Bizhub C353 Firmware

    Relax. You won't be cheated. Copier Tech will log in and see you're having trouble and he will fix it.

    We'd rather look the other way so please don't be so public about it.
  14. Re: Customer not on a network,wants scan to folder

    If they're on the internet then have a network. Does any ISP not provide a router?
  15. Re: Customer not on a network,wants scan to folder

    The reason Mansart asked is because you can throw away your USB cable and connect via ethernet. Then you can set both to a static address and print and scan all you want.
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    Re: kyocera CS3011I 0501 jam error HELP

    The nice thing about tray 2 issues is that you can pull out tray 1 and watch. No such luck in your case.

    But glad it worked out, a big attaboy to TonerKiller!
  17. Thread: opinions

    by JR2ALTA
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    Re: opinions

    I would be nervous anytime the boss starts a sentence with "I can't afford to pay you". Now it's the long hauls, soon it'll be switching cars every other week.
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    Re: Question About Pricing A Used 3500i

    I didn't say stay away. I gave a price based on age and number of copies. But I am not in sales so take it with a grain of salt.
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    Re: Question About Pricing A Used 3500i

    With 400k its a dubious refurb. Maybe 2k tops
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    Re: "4" series lightning strike

    ^^ This ^^
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    Re: Paper Registration buckle adj ?

    On many models (color and mono) the rear spring pressure breaks the plastic on the registration unit. I have fastened a zip-tie around the plastic and then hooked the spring to that.
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    Re: ECOSYS M3665idn - firmware error

    Load all individual firmware files onto fat32 formatted USB. If you did it over internet you should be able to handle on site USB update
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    Re: mx-m565n Cleaning blade flip

    This has been a very solid unit for us. Basic mechanics and zero board issues. I am not aware of any blade flipping either. The only thing that stumped us was the transport rollers above the fuser...
  24. Thread: CS 5501

    by JR2ALTA
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    Re: CS 5501

    Did you just clean the top laser mirrors? You need to flip it over remove the 4 polgyon motors and clean those 5 sided mirrors.

    As it spins it hits dirty air and develops a smudge mark on an edge...
  25. Thread: km 4035

    by JR2ALTA
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    Re: km 4035

    A customer calls in for a black line and you need how much assistance to prepare?
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