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  1. Thread: Smoking?

    by gneebore
    Replies
    65
    Views
    6,691

    Re: Smoking?

    Way to go and keep it up. You're going to succeed with the attitude you show , I know it can be tough and there will be occasional temptations and urges that most of us who have been smokers...
  2. Thread: NPC Theory

    by gneebore
    Replies
    9
    Views
    578

    Re: NPC Theory

    First started dealing with the public as a short order cook in an after school job in the late sixties. And there has always been the really dumb customers. Like the ones that even way back then...
  3. Thread: NPC Theory

    by gneebore
    Replies
    9
    Views
    578

    Re: NPC Theory

    Could be the manufacturer's lawyer told them to put the warning label on there. I do recall stories about people being choked or burned by wire hangers. Mostly when they unwound the hanger and then...
  4. Thread: NPC Theory

    by gneebore
    Replies
    9
    Views
    578

    Re: NPC Theory

    Or the other really common and dumb service calls that went "The machine won't turn on" A simple question asked before leaving to check it out "Is it unplugged?" They answered yes so you go and find...
  5. Thread: NPC Theory

    by gneebore
    Replies
    9
    Views
    578

    Re: NPC Theory

    Oh it's not just with office equipment. There are all sorts of websites with weird customer requests. Like the vegan that wanted her sandwich to be made with ground chicken and not ground beef...
  6. Re: How to train customers to not replace toner early?

    We actually started not delivering toner to contract customers until the toner low light came on. Had too many when we first started with Mita analog machines where they swapped the "low toner" with...
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    1,424

    Re: Probing Questions.... a Lost Art!!

    Been to a few of those types of customers. Real fun one was a long time ago( early 80's) when a customer called and demanded that we do something to make her IBM Selectric typewriter not make so...
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    1,424

    Re: Probing Questions.... a Lost Art!!

    Oh yeah been there done that with government employees. Really like the ones with some sort of degree in some weird subject that makes it impossible to work for anyone but the government. Had a few...
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    1,424

    Re: Probing Questions.... a Lost Art!!

    The best customer I can remember was one that actually paid me to come in on a saturday and teach the office people how to do all of what you mentioned. He figured if they all knew how to do the...
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    1,424

    Re: Probing Questions.... a Lost Art!!

    Been there done that too many times when I was a tech. The very worst ones I can remember were actually when I worked on typewriters. Yes I started out on them and even had to learn how to fix...
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    2,225

    Re: And the correct response is....

    Worst ones I can remember were the construction trailer offices. Went to one that had the copier. the fax, then a microwave, and a few other phone charger stations and finally a toaster oven all on...
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    2,225

    Re: And the correct response is....

    Actually had a customer that was the same kind of calls. Once on a call as I got there the senior partner of the law firm was just getting ready to use the copier and asked if he could make a quick...
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    2,225

    Re: And the correct response is....

    When you go to pull the miss feed out of the document feeder and pull out the stapled corner of paper they tried to feed then they ask " Why does that document feeder jam all the time" I have wanted...
  14. Re: What is the dumbist customer comment/question you've heard?

    Actually had a multi function machine with all the bells and whistles plus a fax modem. And one rather young secretary thought she was scanning the documents to the preset emails addresses when she...
  15. Re: What is the dumbist customer comment/question you've heard?

    Yeap ran into those types a few times. Even had one of the IT gurus insist hat DHCP needed to be left turned on because the smart software would find the new address of the copier each time just like...
  16. Re: Customer ignorance issue of today, place smart ass comments below

    For a while I have been using a version of Linux called Puppy. It is a small. less than 300 meg os, that loads from a cd rw into a virtual drive in memory. I do not know how or where it actually...
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    Re: Oldest or first web browser you used was?

    Yes same here I actually started using the C-64 to access local bbs systems. and of course I had to use a 300 baud modem. I just do not remember what program or command was used to actually dial...
  18. Re: Customer ignorance issue of today, place smart ass comments below

    I was a fairly regular user of Linux a while back. But the lack of software compatible with what I needed and actual lack of drivers for new printers I had to stop using it on my laptop and went...
  19. Re: Customer ignorance issue of today, place smart ass comments below

    We had a secretary that insisted on using her Mac at the office because windows was so horrid and full of security problems. We gladly pointed out to her the only reason no one went after macs at...
  20. Re: Customer ignorance issue of today, place smart ass comments below

    We ran into someting similar that a few times too. Mostly when they wanted to add an older machine to a newer network set up when the drivers for the copier/printer had not been written for the...
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    Oldest or first web browser you used was?

    I was looking at some old floppy disks I found today. One of them was a Compuserve installation floppy. Actually on 5 1/4 disks and they were 360 k. Back to the web browser though. Cserve had a...
  22. Re: Customer ignorance issue of today, place smart ass comments below

    We got bought out by another company. I got was sent on three calls where the brand new copier/printer quit printing within the first two weeks. I get there and find out the copier quit printing...
  23. Re: Customer ignorance issue of today, place smart ass comments below

    Been there done that quite a few times with the networked copiers. Especially fun was one contract IT "specialist" that insisted that "all printers will work with the HP 4 drivers. It's the...
  24. Re: Customer ignorance issue of today, place smart ass comments below

    Actually had a customer with a network printer set up with a wireless adapter. One thing they did not do was password protect the adapter so anyone that discovered the new wireless ip address could...
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    Re: Happy 4th to all ...

    Watching the current group of Democrats and their push to restrict anything they consider hate speech, anything they disagree with or so it seems, over the last few years it has started getting...
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