MX-C312 Sharpdesk

[MHeon71]

First, I do not like Sharpdesk, but customer does.

I had to reinstall Sharpdesk and it will not detect the copier. I have tried to add manually, but I get error Add failed (0x82150211) The only thing I got through Google searches was the changing the HTTPS settings, which did not work. Does anyone have other ideas?

Any help appreciated.

[ntbann]

Did you try to install it with all firewall and anti-virus turned off?

[brewster67]

There is a tech tip that covers this. TT-13974.

[MHeon71]

The firewall and anti-virus fixed the issue. I should have known better.

I had already tried the HTTPS, with no luck.

Thanks both for your help