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If you worked there trying to help the techs that don't research the manuals, tech bulletins, do a "Google" search, etc, I have a feeling you (no offense) might be a bit grumpy yourself.Originally Posted by sharptech1
"You can't trust your eyes, if your mind is out of focus" --
It's got to be a tough job. You're on the other end of a telephone so you can't really see what's happening. You get incomplete information, stupidity, and sometimes lies. And you don't know if the person on the other end did or understood what you suggested. Not that different from taking customer calls.
I'm sure we've got some tech support guys here. Comments? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Not enough coffee..... Well that always makes me grumpy.
To expound on the "RTFM" issue, here is a quote from "Rummy" that "clarifies" the issue at hand!:
"Now what is the message there? The message is that there are no "knowns." There are thing we know that we know. There are known unknowns. That is to say there are things that we now know we don't know. But there are also unknown unknowns. There are things we don't know we don't know. So when we do the best we can and we pull all this information together, and we then say well that's basically what we see as the situation, that is really only the known knowns and the known unknowns. And each year, we discover a few more of those unknown unknowns."
Quoted from here:
The page cannot be found
REACH FOR THE STARS!!!
Konica Minolta Planetariums!
https://www.konicaminolta.com/planet...gma/index.html
I don't call tech support very often, but when I do, if it takes 35 minutes to get to a live person, I've already thought of three more things to check. Plus that hold music must be specifically designed to make technicians want to slit their wrists. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Haha ... there no such thing as an "unknown, unknown,( not even in a empirical sense), because the two negations make it therefore a "known".... It's a bit like saying have a not unnice day.To expound on the "RTFM" issue, here is a quote from "Rummy" that "clarifies" the issue at hand!:
"Now what is the message there? The message is that there are no "knowns." There are thing we know that we know. There are known unknowns. That is to say there are things that we now know we don't know. But there are also unknown unknowns. There are things we don't know we don't know. So when we do the best we can and we pull all this information together, and we then say well that's basically what we see as the situation, that is really only the known knowns and the known unknowns. And each year, we discover a few more of those unknown unknowns."
Quoted from here:
The page cannot be found
I didn't read the "Rummy" post but I found the above funny...
It reminds me of Rummy's associate in higher office around the same time, who made the now world famous quote "Is our children learning."
May all those in Tech support have a not un-nice day....
Inauguration to the "AI cancel-culture" fraternity 1997...
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I retract my statement. Had a lovely conversation today. Maybe they read this. Would like to go into detail but not gonna get anyone in trouble. But thanks for the tip today. You know who you are.
Well, I guess it wasn't my tip which was not today.
"You can't trust your eyes, if your mind is out of focus" --
maybe because they are about to loose their jobs sharp is in big time financial distress and they are in negotiations for selling out
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