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  1. #1
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    MX-5001 N white dots on B/W prints

    Hi, I have a problem with a MX-5001N. When printing in B/W there are white spots all over the page. But when printing in color there is no problem. This machine only have 67000 prints on B/W since the last developer change and only started to present this issue since 2 months ago.

    Thank you for your help and advice.

    Problem.jpg

  2. #2
    Senior Tech 250+ Posts lky1978's Avatar
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    Re: MX-5001 N white dots on B/W prints

    Quote Originally Posted by jonathan3205 View Post
    Hi, I have a problem with a MX-5001N. When printing in B/W there are white spots all over the page. But when printing in color there is no problem. This machine only have 67000 prints on B/W since the last developer change and only started to present this issue since 2 months ago.

    Thank you for your help and advice.

    Problem.jpg
    toner problem

  3. #3
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    Re: MX-5001 N white dots on B/W prints

    Quote Originally Posted by lky1978 View Post
    toner problem
    Problem with the toner unit or the toner brand/type?

  4. #4
    Senior Tech 250+ Posts lky1978's Avatar
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    Re: MX-5001 N white dots on B/W prints

    Quote Originally Posted by jonathan3205 View Post
    Problem with the toner unit or the toner brand/type?
    use genuine toner

  5. #5
    Senior Tech 250+ Posts lky1978's Avatar
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    Re: MX-5001 N white dots on B/W prints

    make a sky shots and attach here

  6. #6
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    Re: MX-5001 N white dots on B/W prints

    Quote Originally Posted by lky1978 View Post
    use genuine toner
    Yeah I wish I could afford it, but here in México It is super expensive and difficult to find it.

  7. #7
    Senior Tech 250+ Posts lky1978's Avatar
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    Re: MX-5001 N white dots on B/W prints

    second choice, KATUN

  8. #8
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    Re: MX-5001 N white dots on B/W prints

    Quote Originally Posted by lky1978 View Post
    make a sky shots and attach here

    Here is the sky shot

    Sky.jpg

  9. #9
    Service Manager 250+ Posts nottoosharp's Avatar
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    Re: MX-5001 N white dots on B/W prints

    Quote Originally Posted by jonathan3205 View Post
    Here is the sky shot

    Sky.jpg
    Looks like DV to me.


    Sent from my iPhone using Tapatalk

  10. #10
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    Re: MX-5001 N white dots on B/W prints

    Quote Originally Posted by nottoosharp View Post
    Looks like DV to me.


    Sent from my iPhone using Tapatalk
    What should I try then? Change the developer or the toner?

    As a side note recently switched from a brand I do not remeber the name, but was printing fine and then started to use toner BlackStar and it was around that time when the prblems began.

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