The reason it's odd is because the machine has no hard disk so the stuff that would normally be on the HDD are then stored on the larger SD card. That file was created off a factory 8gb card. The reason you use a 8 GB card for the machines that take a 4gb card is because not all 4gb cards are 4008mb. Some are only 3998 or 4001 and they will fail like yours did. The same goes for 8gb cards. Not all are 8008 MB. So the easiest thing to do is buy a 16gb card.
OK so that's why its so big, its an image of an 8gb card...My luck walmart only had sandisk brand.
Customer says after unplugging a/c power (again) and network cable for first time, it's working now. I advised if the SD card is going bad as suspected, it will likely fail again, so we agreed I still need to replace it. I have the 8gb file & 16gb card, and main FW. (THANK YOU!).
If I understand and read the matrix correctly, IF they have a HDD, I will need the 4gb file and put it on an 8GB card. I'm still looking for that 4GB file. Possibly VHi0MFP10005C ???
Thanks repn1999. Is there an easy way to id if it has a HDD? Either an external sticker applied by dealer on the back or an indication on a printed config sheet the customer could send me? Konicas say HDD installed on their config sheets.
the HD-12 hard drive expansion kit installs on the back of the mfp board unit, and there is a sata hard drive cable that routes from the back and plugs into the mfp board. Also it appears that the 4GB sd card is blue in color and the 8gb card is black. That should help identify which you have.