I have an issue that comes up frequently with the Sharp AR-M355 doc feeder. When feeding regular 8 1/2 X 11 paper there is a message that comes up asking to add 11 x 17 paper. I have made sure that the doc feed is clear of any debris, but I am getting that complaint from the client. The only way I was able to replicat the issue was by over filling the doc feed with more than 60-pages at one time, and then, it wasn't all the time that this would occur.
I have in the past had to change out the feed motors, but I am not sure that this is a fix today. The machine in question is brand new.
Any suggestions?
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