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  1. #1
    Senior Tech 250+ Posts
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    MX-M450N Scan Error CE-03

    Hi Guys,
    I'm getting a CE-03 ("Consult your administrator or system administrator.") error when trying to scan. When I look at the web page for "admin settings" I get an error [936] "Scanning feature not enabled." The copier is showing the scan kit is installed. This also happens when I look at the "inbound routing settings. [936]

    I tried resetting the NIC. I also did an sp67-16 NiC check. It came back OK.

    Don't know if it would make a difference, but this machine has a security kit in it.

    Any ideas?

    THANKS,
    Buddy

  2. #2
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: MX-M450N Scan Error CE-03

    Shouldn't make a difference with security kit or not. How did you verify that you had scan installed? Checking sim 22-10 is the best way. If you have a fax unit installed going to image send will work without scan being enabled (if by chance you were checking it that way).

    Good luck.

    Bil

  3. #3
    Trusted Tech 50+ Posts
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    Re: MX-M450N Scan Error CE-03

    I would replace the MFP PWB, and you may need to put the product key back in.

  4. #4
    Senior Tech 250+ Posts
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    Re: MX-M450N Scan Error CE-03

    Thanks for the responses guys.

    I got it working. Installed Sharpdesk. Still get the CE-03 code after a scan, but they're ok with it.

    I should have mentioned that their IT guy has them on a wireless router. Don't know if that makes a difference.

    Thanks again!

  5. #5
    Legendary Frost Spec Tech 2,500+ Posts
    MX-M450N Scan Error CE-03

    Akitu's Avatar
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    Re: MX-M450N Scan Error CE-03

    Quote Originally Posted by Buddy View Post
    Thanks for the responses guys.

    I got it working. Installed Sharpdesk. Still get the CE-03 code after a scan, but they're ok with it.

    I should have mentioned that their IT guy has them on a wireless router. Don't know if that makes a difference.

    Thanks again!
    That series had a lot of problems with firewalls and bad firmware causing boot loops. There was a simulation (26-10) that when enabled would permit something like 500 scans without having the scan kit. The scan kit would show as active in the 22-10 display but it would only be the trial version. You might have something similar here.
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