A company we service brought over a MX-M263n from a branch. 4 computers have WIndows 7/32 bit and one has 7/ 64.

When Installed V3.3 OK on the 3 with - 32 bit. all functions as usual work.

BUT On the 64 bit, when try to set up the OCR option, it won't work. (We have used the same V3.3 Sharpdesk on many other 64 bit and always always OK.)
We h uninstalled re-installed Sharpdesk. Still no go. However, It does work on scan to PDF .

MISC. The Win/7 64 bit has Acrobat PRO installed as well as Skype and various video communication tools and editors. Other than than all basic WIndows. Thinking perhaps some program is conflicting but lost as to where to begin to resolve. Customer says scan to OCR is essential for him.

TIA !!!