Have the foam rollers on exit assembly been removed? They should be on if there is not a finisher, remove when installing a finisher.
Have the foam rollers on exit assembly been removed? They should be on if there is not a finisher, remove when installing a finisher.
The top set of rollers had been removed but installing them didn't help.
I had this happen once on a Ricoh machine. The tray was set to thick paper and it went unnoticed.
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