Tech went out and replaced fan for L4-30 and now customer is saying no network access. IT dept as reset network as well as tried static ip. Lights are on and flashing but can't ping from machine. Wanted to set link negotiation to manual but am not sure if thats possible in these machines.
Originally Posted by oeshuron
did your tech print out the status page? What is the ip address mentioned? did he try hooking a laptop up to it w/ a cross over cable and try connecting.. that would bypass the customers network and prove it is the network or the printer/copier
Was the machine. IP address wouldn't print out properly. Ended up finding the sim 55-3 that i was looking for doing search but tech ended up re-seating connections on the mfp and that fixed the issue.
Try to reseat the nic card, use simulation 22-10, check for printer expansion kit, is it enable?
AR-M355u is not a network copier. You can make it one. The ARM 355 "N" is the network copier..
That was my thought. I can just imagine some IT guy deciding that he was going to connect this old POS. He sees the RJ45 so naturally he thinks it can print. When it doesn't he immediately blames the most recent tech: "You broke my machine!" Too bad the AR-M355U doesn't print. You can change the MFP board to make it an AR-M355N or use a parallel to TCP/IP print server quite cheaply. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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