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  1. #1
    MFP Tech & I.T. Manager 100+ Posts MFPs R Now PCs's Avatar
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    Question E7-11 Code on MX-B401

    We have a Sharp MX-B401 that keeps popping an E7-11 error code. We have already tried the basics of cleaning all of the optics and even putting a white piece of paper where it makes the reference.

    It does not matter how slowly you go as long as you do not stop. –Confucius

  2. #2
    Sharp & HP Tech 100+ Posts austonrush's Avatar
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    Re: E7-11 Code on MX-B401

    Did you update/ reflash the firmware as well? Try that first

    I'd be leaning towards replacing the CCD if you've verified a clean optics and a white reference point. The CCD is a pain to remove so you may just decide on a whole scanner unit.

    After installing the part do another firmware update.


  3. #3
    Trusted Tech 50+ Posts moose55's Avatar
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    Re: E7-11 Code on MX-B401

    I would just replace the scanner unit. For the time and $$$ it would probably be the most cost efficient in the long run.

    The Moose is loose!!

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