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  1. #11
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    Re: Intermittent bars on 11x17 print (booklet)

    Quote Originally Posted by EricT View Post
    Attachment 37963Attachment 37964Attachment 37965Attachment 37966Attachment 37967Attachment 37968Attachment 37969Attachment 37970

    Client found some old examples of the other markings it was doing. The solid black bars, if you look closely, have very thin white lines through it horizontally.

    Firmware update/re-write is done (was already at the latest version)

    Client is still having the problem
    Did you try my solution? pretty sure that adobe is the problem...

    Last edited by boutn; 10-27-2017 at 04:13 PM.

  2. #12
    Sharp & HP Tech 100+ Posts austonrush's Avatar
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    Re: Intermittent bars on 11x17 print (booklet)

    Quote Originally Posted by EricT View Post
    Attachment 37963Attachment 37964Attachment 37965Attachment 37966Attachment 37967Attachment 37968Attachment 37969Attachment 37970

    Client found some old examples of the other markings it was doing. The solid black bars, if you look closely, have very thin white lines through it horizontally.

    Firmware update/re-write is done (was already at the latest version)

    Client is still having the problem
    Please use a different PDF reader! Report back to us whether it does the same thing or not. thanks


  3. #13
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    Re: Intermittent bars on 11x17 print (booklet)

    I have suggested it to my client again. They will get their IT dept to install Foxit tomorrow and she will follow up with me afterwards. Thanks for all your input!


  4. #14
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    Re: Intermittent bars on 11x17 print (booklet)

    Well, another follow up done today, and they are still getting the same issue using Foxit. Our tech support suggested changing the LSU board (even after changing out the whole assembly twice) and still no progress. I am out of ideas.

    boutn: I have verified their settings in Adobe and the box is already not checked. By using Foxit, would it not also confirm that this is not the cause?


  5. #15
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    Re: Intermittent bars on 11x17 print (booklet)

    Then you have a weird one on your hands

    good luck, and let us know if you find anything...


  6. #16
    Senior Tech 100+ Posts
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    Re: Intermittent bars on 11x17 print (booklet)

    Any time I've seen similar it was always while printing pdf's.

    They really need to make sure that windows is up to date


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