sharp 4101

[rainmaker]

have a Sharp 4101 that when it comes out of sleep mode the key board doesn't respond.you have to turn it off then back on .it also drops off the network.I have replaced the mfp board the sd card other tech has replace the op panel.firmware has been update as well have a ticket open with Sharp.Just wanted to see if anybody has had the same issue.thanks for any imput.also cleaned dim .

[driving lots of miles]

You might try changing the energy setting to fast wakeup. We have had issues with the fax not waking up out of the sleep mode and this has fixed that.

[Phil B.]

wow... I would ALWAYS assume it was "sleep settings" before replacing ANY hardware items.... also see if it has " wake on ring" or "Wake on incoming job" setting.. make sure they are turned on.

[rainmaker]

Thanks for the info.It doesn't have a fax on it.When the machine is not used and goes into power save mode.i guess I should have said.When they send a job it drops off the network but not all the time.

[JLSam]

have a Sharp 4101 that when it comes out of sleep mode the key board doesn't respond.you have to turn it off then back on.

These stupid keyboards always break, I recommend you replace them. Here, take a look:

TT-20410: Keyboard are locking up MFP's.
Solution: Replace Keyboard.

MFP-TB-295: Keyboards are binding

TT=20180R: Keyboard displays GARBLED letters on LCD
Solution: Replace Keyboard.

TT-20164: Keyboard is not responding
Solution: Replace Keyboard

MFP-TB-477: Keyboard Recognition Problems

ect... The list goes on and on. I recommend new keyboard, they ALWAYS break.

it also drops off the network.I have replaced the mfp board the sd card other tech has replace the op panel.firmware has been update as well have a ticket open with Sharp.Just wanted to see if anybody has had the same issue.thanks for any imput.also cleaned dim .

WOW, you replaced a lot of parts...

Well, if it drops off the network, make sure you're not getting any IP conflicts in the network. What about the cable? Could be a bad cable, or bad Ethernet port, or bad Switch. Don't be quick to blame the machine.

Good luck.

[rainmaker]

all the parts I replaced was by Sharp recommendation .And once again they haven't come thru with a answer.thanks for the info

[moose55]

all the parts I replaced was by Sharp recommendation .And once again they haven't come thru with a answer.thanks for the info

Try reseating the mother PCU in between the MFP PWB & PCU PWB.

I don't want to talk bad about anyone on Sharp's help line, but I have one that as soon as I hear his name I will hang up and call back. He has led me on some bizarre witch hunts in the past. Plus, never hurts to get a second opinion?!