Results 1 to 8 of 8
  1. #1
    Senior Tech 250+ Posts
    Join Date
    Aug 2009
    Location
    Newry
    Posts
    262
    Rep Power
    32

    Office 365 woes..

    I have a customer who would be more clued in than me and had scan to office 365 setup and authenticating through SSL and working fine.

    In the past couple of days it has stopped.

    They have two MX2310u and a MX2301

    I tried changing the SSL encryption level in the security settings and this allowed it to do the SMTP test in the web browser but it still wouldn't scan.

    The certificate has TLS written on it. I was thinking maybe the copiers were too old to support it?

    Currently have the smtp server set to an open one.

    Any thoughts on getting it too authenticate?

  2. #2
    Service Manager 1,000+ Posts bilyahn's Avatar
    Join Date
    Dec 2006
    Location
    Quincy, CA
    Posts
    1,432
    Rep Power
    54

    Re: Office 365 woes..

    Not sure if this relates but have had a lot of DNS issues lately with Sharps and authentication. Check to make sure your DNS settings are correct and try the authentication again. I try to use google's DNS settins but sometimes I have to work with their network router's settings to get it to work properly. Might even try a Microsoft DNS specific to Office 365?

    Good luck.

    Bil

  3. #3
    Senior Tech 250+ Posts
    Join Date
    Nov 2016
    Location
    Bremen
    Posts
    255
    Rep Power
    20

    Re: Office 365 woes..

    SMB1 active ??
    Change it to SMB2,

    "Special firmware for SMBv2 client support" from Sharp FTP-Server

    After "ramsoftware-attack", they have it change.

  4. #4
    Senior Tech 250+ Posts
    Join Date
    Aug 2009
    Location
    Newry
    Posts
    262
    Rep Power
    32

    Re: Office 365 woes..

    Thanks for the replies. Randomly the DNS on one was set to google and on the other to their own. I'll look into a Microsoft specific one.

    Good shout on the firmware unfortunately there isn't a firmware for it in the MX2310 section. They are up to date anyway.

  5. #5
    Trusted Tech 50+ Posts
    Join Date
    Apr 2012
    Posts
    97
    Rep Power
    25

    Re: Office 365 woes..

    Under network settings, services, SMTP check the port as I think it needs to be 587 for it to work. Also check the firewall isn't blocking it.

    Now some of the older ones don't support some of the protocols mainly around TLS/secure port and will stop it from working. May need to try it on a standard port 25. I know the C250 didn't support scanning without changing the security level on the mail server which customer didn't want to do for 1 MFD.

  6. #6
    Senior member of CRS 2,500+ Posts
    Office 365 woes..

    ZOOTECH's Avatar
    Join Date
    Jul 2007
    Location
    Insane Diego, CA
    Posts
    3,367
    Rep Power
    102

    Re: Office 365 woes..

    I remember when Office 365 first came out, the reply email address had to have a "<" at the beginning and a ">" at the end - I don't know if this is still true?
    "You can't trust your eyes, if your mind is out of focus" --

  7. #7
    Retired 10,000+ Posts
    Office 365 woes..

    slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    34,131
    Rep Power
    989

    Re: Office 365 woes..

    Office 365 regular SMTP does require TLS/StartTLS. Merely change the port to 587 will not help if the device does not support TLS. You may need to have the customer's IT Department/Service set up an Office 365 SMTP relay. This will even work with older MFP that do not even support SSL. See Option 3 in the link below.

    How to set up a multifunction device or application to send email using Office 365 - Office 365

  8. #8
    Senior Tech 250+ Posts
    Join Date
    Aug 2009
    Location
    Newry
    Posts
    262
    Rep Power
    32

    Re: Office 365 woes..

    Thanks slim i think this is the solution for the reasons you've outlined

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here