I arrived to replace a fixing unit...
replaced the fixing unit then listened to the customer's other issue...
apparently the multipurpose tray (bypass ) wasn't feeding in the morning... then suddenly started feeding...
I asked about thick paper... or thin paper or glossy paper...
no just regular paper...
it fed about a 100 sheets for me then just stopped...
I took out the spring loaded tray...
looked at the roller... it looked good...
I started playing with it...
it worked for a while then...
it just stopped moving...
you could hear all the gears turning for bypass to pull paper...
but the roller did not spin...
I opened the side door and could spin the roller by spinning the gear towards the back...
strangely every now and again the roller would spin freely... and the roller would not move...
I am thinking there is a clutch that is slipping...
There is also the possibility that if the bypass is motor driven then the motor is bad...
I haven't looked at any manuals... yet...
I am just doing some free association...
friday I am headed back to do some deep diving...
I am going to take a look... and draw some conclusions...
customer was super busy today...
so I could not go too deep...
anybody have any ideas...
any experience with the bypass on these things...
any ideas appreciated...
if i am a bit snappy...
feel free to go off on me...
I can take it...
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