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  1. #1
    Field Supervisor 500+ Posts JLSam's Avatar
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    Scan to Mac adventures. Network timeout errors.

    So thank the Copier Gods Sharp finally released SMBv2 firmware updates for many MFP's and we can finally scan (SMB) to MAC High Sierra, drama free. We've been updating our fleets and clients are happy. IT personnel are happy too because we're not using a potential security risk protocol known as FTP.

    But yesterday, to my dismay, I've failed to set up SMB scan to mac, on all the computers in network. I'm getting a network timeout error. I called Sharp, I increased DNS timeout to maximum 60 seconds to no avail. I know the DNS settings are correct because SMTP works great. I've troubleshot the error for almost 2 hours yesterday, and I'm stumped. Any ideas? Anyone seen this before with the new SMBv2 update?

  2. #2
    Service Manager 1,000+ Posts
    Scan to Mac adventures. Network timeout errors.

    guitar9199's Avatar
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    Re: Scan to Mac adventures. Network timeout errors.

    May be an Apple issue.... this might help.

    How to connect with File Sharing on your Mac - Apple Support

  3. #3
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: Scan to Mac adventures. Network timeout errors.

    Scan to SMB is a right pain in the neck on a Mac.

    You need to check if the Sharp supports SMB digital signing and NTLM v2 authentication.
    Also the time difference between the Mac and Sharp in question cannot be out by more than two hours.
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

  4. #4
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Scan to Mac adventures. Network timeout errors.

    Did it work with the ip address?

  5. #5
    Field Supervisor 500+ Posts JLSam's Avatar
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    Re: Scan to Mac adventures. Network timeout errors.

    Quote Originally Posted by guitar9199 View Post
    May be an Apple issue.... this might help.

    How to connect with File Sharing on your Mac - Apple Support
    I just read through the whole bulletin. Some information is actually really quite useful, thank you very much.

    Quote Originally Posted by Cipher View Post
    Scan to SMB is a right pain in the neck on a Mac.

    You need to check if the Sharp supports SMB digital signing and NTLM v2 authentication.
    Also the time difference between the Mac and Sharp in question cannot be out by more than two hours.
    Sharp supports SMBv2 (for some models), and SMBv3 for higher end ones. I didn't check out the time though, that seems basic, and something I should of checked first. If I go back, re-post here and let you know.

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