Mx 3560v not offsetting documents when in sort mode.

[leo34staffs]

Hi all.I visited this machine today where the customer said documents were not being sorted correctly. So I told them to hit the offset button. Still no joy. So I went and visited the machine and the motor will not shift the exit when offsetting . The motor (osm) has been swapped and still no shifting. I was expecting to get an error code but the motor does not even function in output check. Any ideas??

[igi]

Hi does the motor runs if you do 6-01 sim OSM Offset motor?

[joe_vanacker]

Can you check sim 55-01 swn24 data 7 is 0?

[leo34staffs]

Can you check sim 55-01 swn24 data 7 is 0?

What does that bit switch do?? I have tried output check in sim 6-1 and the light just goes on and off when selected. The osm does not move . Neither does the machine give any error codes when the motor does not move. Will check that sim out.

[joe_vanacker]

What does that bit switch do?? I have tried output check in sim 6-1 and the light just goes on and off when selected. The osm does not move . Neither does the machine give any error codes when the motor does not move. Will check that sim out.

if you have a finisher installed, you do not have a shifter motor installed.
when testing the machine without the finisher the machine would give l4-11 error, with the data 7 on 1 you can test the machine without having to install a shifter motor.

[leo34staffs]

if you have a finisher installed, you do not have a shifter motor installed.
when testing the machine without the finisher the machine would give l4-11 error, with the data 7 on 1 you can test the machine without having to install a shifter motor.

Where and how did you find out about this sim?? I have just been told by sharp technical to check this. Finger's crossed it's something as silly as this.

[leo34staffs]

That bit switch sorted it so many thanks for the input, this must have come set like this from factory.