full color print only making jam problem in fuser unit.

[mojorolla]

So it it only full color and you are getting H5-01...?
If you are getting H5-01 that means it is MAKING it to the fuser, but not making it out. The full color parts indicates it is sticking in the fuser due to the large amount of toner. I have seen Sharps jam on high density due to a System Setting.
Go into admin mode, System Settings > Device Control. Scroll down and set machine to 23-28lb paper, reboot
A 2310 is one the first new generation machines and I am curious if that settings is even an options.

[Service@PRT]

Finally found the real culprit on this paper jam.. thanks to all your inputs, tried everything even tried twice on some of them.

The culprit is the toner in the fuser paper entry stainless steel plate. Just cleaned it with petrol just to remove the stuck toner and all good now.

More power to all techies out there.

Sent from my HUAWEI VNS-L21 using Tapatalk

[daileyrobn714]

Loved all the responses endless possibilities. Simple solution. Lesson learned don't overthink it.

Finally found the real culprit on this paper jam.. thanks to all your inputs, tried everything even tried twice on some of them.

The culprit is the toner in the fuser paper entry stainless steel plate. Just cleaned it with petrol just to remove the stuck toner and all good now.

More power to all techies out there.

Sent from my HUAWEI VNS-L21 using Tapatalk

Sent from my SM-G930V using Tapatalk

[bburp]

If the fuser rollers are in good condition, then the other 2 things I would look at is doing a color calibration( It may be putting too much toner on paper) and/or checking the fuser entrance and exit guides for toner buildup. especialy the exit guides. I had a few where there was a tiny amount of buildup on the guide. I chipped off the buildup and used small scrubbie to make sure it was smooth.

[Phil B.]

Finally found the real culprit on this paper jam.. thanks to all your inputs, tried everything even tried twice on some of them.
The culprit is the toner in the fuser paper entry stainless steel plate. Just cleaned it with petrol just to remove the stuck toner and all good now.
More power to all techies out there.
Sent from my HUAWEI VNS-L21 using Tapatalk

if you read the service documentation on ANY laser based life form... you will see that ALL manufactures tell you to KEEP PETROLEUM PRODUCTS ( and fumes ) away from their units.

try cleaning the plate with rubber restorer instead.