SMTP - 'Other Error'

[oeshuron]

Having issue with smtp scanning. Error log shows 80-0000 and selected servers are not found on screen. Doing SMTP test gives 'Other error'. That's it. Beyond frustrating. Switched SMTP server as well as tried IP address. Checked ping successful from copier. Changed DNS servers. Still nothing.

[oeshuron]

Doing packet capture shows no smtp packets at all when trying to send.

[Jessetech]

double check user passwords

[mansart]

from copier ping 8.8.8.8

if you get reply you know copier can talked to the "outside world"

Set up Gmail account use following settings

smtp server smtp.gmail.com
user name and password....... whatever you used to set up gmail account
SSL on

Under Services>>>>SMTP set the port to 587

Test......if it does not work from PC log in to gmail account and check for a suspicious activity email ...... open email and click YES that was me

Test again

If still fails, from PC ping smtp.gmail.com and use the IP that answers ping instead of smtp.gmail.com

If that works then you have a DNS problem, try 8.8.8.8 as one of the DNS servers

[Dustin(WOP)]

Had this issue a few weeks ago, had to use SMTP server IP address instead of name and worked fine.
Good luck!

[oeshuron]

Still waiting to hear from customer. I believe it is a firewall/network issue. Once they believe that to be taken care of I will go back and re-check settings and test.