Released today. Good luck.


TT-063015_2R1

MX-2610N/ MX-3110N/ MX-3610N/MX-2640N/MX-3140N/MX3640N/MX-4140N/ MX-4141N/ MX-5140N/MX-5141N/MX6240N/MX-7040N/MX-M364N/MX-M365N/MX-M464N/MXM465N/MX-M564N/MX-M565N

Priority Medium

Date: September 2018

Subject: Unable to Scan to E-mail Using Microsoft© Office 365™

Symptom: When scanning to E-mail using Microsoft Office 365, the machine displays a connectionerror.

Cause: Microsoft Specification ChangeSolution: Email addresses entered are identicalPlease refer to the following page:The information contained within this document is for troubleshooting purposes only to help resolve the issue described.

TECHNICALTIP Identical email addresses may need be entered in three places on the MFP in order for the scan tosucceed.

Location 1: System Settings > Image Send Settings > Scan Settings > Reply Email AddressNote: The "Sender Name" must also be populated)

Locations 2 and 3: Network Settings > Services Settings > SMTP > Reply Email Address and SMTPAuthentication User NameEnsure all three email addresses are identical.Try a test scan, if the scan is successfull then you are done, if the scan fails then add brackets (<>) aroundthe email address that you entered for "SMTP Reply E-Mail Address" (e.g. "") andthen try the scan again.