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  1. #1
    Junior Member
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    Mx 7090 card reader issues

    Hi All

    I've been asked a question by one of our support to be honest I haven't come across this issue so I thought I'd throw it out there

    MX7090 using paper cut and a card reader doesn't validate the card when the user swipes the card in energy save mode apparently the theory is that it drops the first 2 digits of the card

    Anyone out there in copier land come across this issue

    thanks in advance

    Yorky

  2. #2
    Field Supervisor 500+ Posts
    Mx 7090 card reader issues

    mansart's Avatar
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    Re: Mx 7090 card reader issues

    Have not seen this but you may want to change "Sleep Mode Power Level".

    There are two options 1)Low Power (which I believe is default) and 2)Fast Wake Up........try "Fast Wake Up" to see if that solves issue.

    Purely speculation, based on 0% real world knowledge of this problem.

  3. #3
    Field Service Engineer 50+ Posts harps05's Avatar
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    Re: Mx 7090 card reader issues

    Any udpate on this one Yorky.

    Did you try the power management setting mentioned above? We have a customer with a similar issue.

  4. #4
    Senior Tech 250+ Posts
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    Re: Mx 7090 card reader issues

    I would also suggest turning off the turn panel off while in preheat/sleep mode option. I did see this issue on a couple 7040 machines but it ended up being an issue with the combination of reader hardware/software version and type of cards being used. That could be your issue as well since the time I saw it the client was also using papercut.

  5. #5
    Service Manager 1,000+ Posts igi's Avatar
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    Re: Mx 7090 card reader issues

    Hi

    It is recommended to update the mfp software with the card reader attached.

    Good luck


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