Originally Posted by
xring1958
Customer has a MX-M266N Recently the customer called for some help reloading a print driver. I helped her on the phone, it seemed to load oK but would not print. I ran by today to take a look. Reloaded the driver and all went well but still wont print. Machine will ping I can get to the webpage. Auto configure works, User codes are not being used. A few interesting observations, they have 2 laptops that are connected wirlessly they are the ones that wont print but they can still get to web page & I have double checked subnet mask and default gateway . They have a desktop that is connected via ethernet cable it prints. When I looked at the webpage I noticed that the Machine data on the top page was missing and that there was some erronious entries in the LDAP settings none that make any sense and this customer never heard of LDAP. I suspect the machine got smacked by voltage surge or spike. It has a decent Surge supressor on it but things still get trough sometimes. I suspect I need to do A reset to the machine but am unsure of the best way to wipe its little brain back to Factory. Any help is appreciated.
Thanks.
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