MX-2614n, stranger things

[xordi69]

What OS-are the users are using? I think MX-2614 supported up to windows 8 64bit. Correct me if I'm wrong, you said it is connected in local mode, is it connected to a single PC and shared locally?

They use windows 10 pro x64, printer is installed in a lot of computers and not shared, whith the same driver, and mx-2614 support w10, like mx-c301mx,whith the same problem.

[mansart]

Sorry just re read first post......which says it happens from both Word and Acrobat........

[xordi69]

Does this happen from all applications?

Printing a PDF and a Word doc......both will print two?

Yes.

[repn1999]

are the number of pages always constant...for example you print 1 document containing 1 page and you always get 3. or a doc with 2 pages and you get 6.....I would check to make sure they are using 1) the PCL driver 2) not using WSD printer 3)that the network isnt dropping any packets to the printer or from the pc you are printing from. I have seen wierd issues using the universal driver. I have seen the WSD driver cause wierd issues and usually disable it. Lastly I have observed jobs restart on their own when the network is dropping packets because windows keeps trying to finish a job. Check the firmware as well.

[repn1999]

Has this machine been in the field for a while and working? Was the machine cloned from another series of machine?

[xordi69]

Has this machine been in the field for a while and working? Was the machine cloned from another series of machine?

sorry and thanks to all, its a network problem, i dont know why but now is working...