Hi, first excuse my very bad english.
I have a custumer with 12 Sharp copiers, but in one mx-2614, when i send to print 2 copies of a one page document(pdf,word...), printer print 4, if i want 3, printer prints 6...
Today customer calls me and say that the same problem in a new mx-c301, installed 1 mounth ago.
Driver and firmware are the last, the printers are installed in local mode.
I think is a network problem, but must give a technical reason to my customer.
Any idea?. Thanks in advance.
go to System Settings>Printer Condition Settings and make sure Copies = 1
Capture3.JPG
it is set copies=1.Originally Posted by mansart
Thanks
ah, and if i select 1copy in driver, it works correctly.
check the printer defaults and preferences and make sure they are set to 1 there as well
It double the pages when you print a document. Is the second document had the same image as the first? Did it do the same in Copying?
The second document is the same as the first. No, in copy it's all right.
are set to 1, sure.
What OS-are the users are using? I think MX-2614 supported up to windows 8 64bit. Correct me if I'm wrong, you said it is connected in local mode, is it connected to a single PC and shared locally?
Does this happen from all applications?
Printing a PDF and a Word doc......both will print two?
Thanks: 
Likes: 
Dislikes: 
Reply With Quote
Bookmarks