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  1. #1
    Field Supervisor 500+ Posts
    Sharp MX 4111 Customer can't copy a check in color


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    Sharp MX 4111 Customer can't copy a check in color

    This customer says they try to copy a check that someone has wrote them and it says "check original" they then hit OK. The copier will spit out a blank page. Then says erasing data. Thinking that this is some anti counterfeit feature. Not sure what to tell the customer. Any help will be very appreciated. Thanks !!

  2. #2
    Service Manager 10,000+ Posts
    Sharp MX 4111 Customer can't copy a check in color

    Phil B.'s Avatar
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    Re: Sharp MX 4111 Customer can't copy a check in color

    Quote Originally Posted by Doug James View Post
    This customer says they try to copy a check that someone has wrote them and it says "check original" they then hit OK. The copier will spit out a blank page. Then says erasing data. Thinking that this is some anti counterfeit feature. Not sure what to tell the customer. Any help will be very appreciated. Thanks !!
    correct anti-counterfit
    did they try scanning in B&W mode only?

  3. #3
    Field Supervisor 500+ Posts
    Sharp MX 4111 Customer can't copy a check in color


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    Re: Sharp MX 4111 Customer can't copy a check in color

    Quote Originally Posted by Phil B. View Post
    correct anti-counterfit
    did they try scanning in B&W mode only?
    Yep, it worked then... Thanks so much for your help... Really appreciate it !!!

  4. #4
    Service Manager 10,000+ Posts
    Sharp MX 4111 Customer can't copy a check in color

    Phil B.'s Avatar
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    Re: Sharp MX 4111 Customer can't copy a check in color

    Quote Originally Posted by Doug James View Post
    Yep, it worked then... Thanks so much for your help... Really appreciate it !!!
    be nice if i got a thanks

  5. #5
    Field Supervisor 500+ Posts ntbann's Avatar
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    Re: Sharp MX 4111 Customer can't copy a check in color

    Here you go.

  6. #6
    Field Supervisor 500+ Posts
    Sharp MX 4111 Customer can't copy a check in color


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    Re: Sharp MX 4111 Customer can't copy a check in color

    [QUOTE=Phil B.;728565]be nice if i got a thanks[/QUOTE sorry about that !!!

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