MX-C300w keeps rebooting when network cable is plugged in

[dsmith46]

my bad... I ASSumed that "Printing 101" class had been covered. Yes this should be checked.. but the IT Dept (hopefully) would notice that.

This made me chuckle a bit. Yes, the IT Dept "should" be able to find a bad print job, but in my experience, most of the IT guys I deal with aren't too bright. Haha!

[Leebs14]

Hi there, I had a similar problem with one of these machines where it wouldnt reboot but it would just lock up, no buttons worked on the ops panel or anything once the network cable was plugged in. In the end we changed the IP address to something different and it worked fine, we then put it back to the original IP and it locked up again - Weird. So we simply changed the IP address and reset the pc's to print to the new address and it has been working fine ever since.

[kingarthur]

Had this on a KM device, went round and checked all print queues until i found one with stuck jobs, cleared the queue and it was fine, discovered that KM print drivers hadn't been installed on her PC, so every time she printed a certain PDF document, the copier would reboot, got her to send job to her colleague with correct KM drivers, and it printed, installed correct drivers and have had no more problems....

[dogg_man]

Things that can cause this issue.

NIC speed
Print jobs
POE
IP conflicts
Bad Network cable
Bad Network port on customers switch
Printing via outdated driver or incorrect driver


Always have services you don't need on the copier disabled (pop3, DDNS etc) and always make sure you have the latest firm installed.

[ICEuk]

Remove any smtp settings.

[Craigcul]

I seem to remember that was a firmware update for this problem check that the machine has the latest firmware.


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