My coworker finally found a solution to our problem of not recognizing the paper tray. The paper cassette tray was not always connecting to the tray detect sensor in the back of the machine. By adding an extra piece of thin plastic to the back of the tray it would now engages the sensor fully.
Thanks for the update. I ended up changing out the Unit. The system is at an early lease and I thought it might be more prudent to change out the Unit. I could have had the Unit out 10 times trying different fixes and never gotten to a fix.
I appreciate the reply and will try that the next time it occurs. Thank you!
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