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  1. #1
    Service Manager 1,000+ Posts bilyahn's Avatar
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    MX4501 locks up on 2nd job

    Have an MX4501 that recently started locking on on the 2nd job, doesn't matter if it is a copy or print job. Job sits in the queue and the only way to clear it is to totally power down the unit. I've re-seated the memory chips and ROMs updated firmware and tested HDD R/W. Currently formatting the HDD. I know this is an older machine but wondering if anyone has come across this problem before or has any suggestions for me.

    Thank you for your time and effort in this matter.

    Bil

  2. #2
    Senior Tech 250+ Posts ntbann's Avatar
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    Re: MX4501 locks up on 2nd job

    Try logging into web page and clearing job log.

  3. #3
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: MX4501 locks up on 2nd job

    Quote Originally Posted by ntbann View Post
    Try logging into web page and clearing job log.
    Thank you for the quick response. No joy with the job log deletion or HDD format.

    Also performed a sim 66-10 and 67-17 memory clears but no luck there either.

    Bil

  4. #4
    Senior Tech 250+ Posts ntbann's Avatar
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    Re: MX4501 locks up on 2nd job

    Maybe a corrupt dimm? Have you tried firmware?

  5. #5
    Master Of The Obvious 10,000+ Posts
    MX4501 locks up on 2nd job

    blackcat4866's Avatar
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    Re: MX4501 locks up on 2nd job

    Quote Originally Posted by ntbann View Post
    Maybe a corrupt dimm? Have you tried firmware?
    That was my thought too. I've had to change page memory back in my Sharp days.

    That shows how old it is: I was trained on that one. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: MX4501 locks up on 2nd job

    I swapped the 512Mb dimms slots but couldn't do anything with the 256. That was my thinking also, hope we have some at the shop. LOL

    Thank you for the suggestions. Funny thing is we are removing this unit from service in the near future but issue needs to be resolved.

    ntbann did the firmware

    blackcat this was my first color machine school! 14 or 15 years ago LOL Good machine, we still have 2 under contract....

    Bil

  7. #7
    Master Of The Obvious 10,000+ Posts
    MX4501 locks up on 2nd job

    blackcat4866's Avatar
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    Re: MX4501 locks up on 2nd job

    Quote Originally Posted by bilyahn View Post
    ... blackcat this was my first color machine school! 14 or 15 years ago LOL Good machine, we still have 2 under contract....

    Bil
    Is it really that old? I still have the harnass adapter somewhere for setting up the HVT voltages. We sold quite a lot of these. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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