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  1. #1
    Service Manager 1,000+ Posts
    customer called with MX3070 with error H2-03


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    Thumbs up customer called with MX3070 with error H2-03

    Looked in SM and said upper main thermister open. Can anyone confirm before I go there? Frank

  2. #2
    Senior Tech 250+ Posts
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    Re: customer called with MX3070 with error H2-03

    Hi

    maybe thermistor or fusing belt unit MX-600FB

  3. #3
    Service Manager 1,000+ Posts
    customer called with MX3070 with error H2-03


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    Thumbs up Re: customer called with MX3070 with error H2-03

    Thank you for your help. Is it unlikely to be lamp or thermostat?

  4. #4
    Field Supervisor 500+ Posts ntbann's Avatar
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    Re: customer called with MX3070 with error H2-03

    Open means machine cant see resistance of the thermister. Maybe the fuser isn't properly seated.

  5. #5
    Service Manager 1,000+ Posts
    customer called with MX3070 with error H2-03


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    Re: customer called with MX3070 with error H2-03

    You can probably reset with Sim 14. Frank, I don't know if you're familiar with these newer SHARPS but the fusers are dogs. There's no web or cleaning system built-in so the belt gets caked up in short order. Belt replacement takes quite a bit of time and if you are unlucky there are some bearings that gets seized up and cannot be removed anyway. So we've been installing the whole pricey unit more often than not

  6. #6
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    Re: customer called with MX3070 with error H2-03

    Quote Originally Posted by JR2ALTA View Post
    You can probably reset with Sim 14. Frank, I don't know if you're familiar with these newer SHARPS but the fusers are dogs. There's no web or cleaning system built-in so the belt gets caked up in short order. Belt replacement takes quite a bit of time and if you are unlucky there are some bearings that gets seized up and cannot be removed anyway. So we've been installing the whole pricey unit more often than not
    Tech pub about thermistor holder being to far away from belt. New plastic holder for thermistors if you are rebuilding them.

  7. #7
    Service Manager 1,000+ Posts
    customer called with MX3070 with error H2-03


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    Thumbs up Re: customer called with MX3070 with error H2-03

    Actually there today and customer had it reversed. It was h3-02 and the
    Fuser belt was damaged, with pieces coming out. I also tried to enter simulation mode
    But could not. I pressed the home key on right side twice. Then the total counter
    Screen came up but did not see ver in lower right corner.Pressed it anyway and the
    “Call for service” screen came up with the error code. Never saw the simulation screen

  8. #8
    Technician Andypraeuner's Avatar
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    Re: customer called with MX3070 with error H2-03

    Quote Originally Posted by axyun View Post
    Actually there today and customer had it reversed. It was h3-02 and the
    Fuser belt was damaged, with pieces coming out. I also tried to enter simulation mode
    But could not. I pressed the home key on right side twice. Then the total counter
    Screen came up but did not see ver in lower right corner.Pressed it anyway and the
    “Call for service” screen came up with the error code. Never saw the simulation screen
    The double tap of the home button should be fairly brisk and quick or it will think you are just holding the home button which will just give you the copy count screen which will go away in a few seconds or just touch the OK button.

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