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  1. #1
    Field Supervisor 500+ Posts
    MX B402SC Bypass jams

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    MX B402SC Bypass jams

    Hey gang,

    Dealing with an MX-M402SC not pulling paper from the bypass. (Cass 1-2 are feeding fine.)

    Paper seems to pick up fine, but once it reaches the registration rollers, the paper crashes. I've checked all the sensors I can think of. If someone else has seen this feel free to chime in.

    Thanks

  2. #2
    Senior Tech 100+ Posts driving lots of miles's Avatar
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    Re: MX B402SC Bypass jams

    Have the paper type and size settings been changed for the bypass Tray?
    What is the Jam code you are getting?

  3. #3
    Technician daileyrobn714's Avatar
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    Re: MX B402SC Bypass jams

    Quote Originally Posted by guitar9199 View Post
    Hey gang,

    Dealing with an MX-M402SC not pulling paper from the bypass. (Cass 1-2 are feeding fine.)

    Paper seems to pick up fine, but once it reaches the registration rollers, the paper crashes. I've checked all the sensors I can think of. If someone else has seen this feel free to chime in.

    Thanks
    The last time I had that same problem, was a simple fix I change the roller.

    Sent from my SM-G930V using Tapatalk

  4. #4
    Technician daileyrobn714's Avatar
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    Re: MX B402SC Bypass jams

    Quote Originally Posted by daileyrobn714 View Post
    The last time I had that same problem, was a simple fix I change the roller.

    Sent from my SM-G930V using Tapatalk
    Do they use the bypass a lot? How many clicks? And like the other Tech says, check your paper settings.

    Sent from my SM-G930V using Tapatalk

  5. #5
    Senior Tech 100+ Posts moose55's Avatar
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    Re: MX B402SC Bypass jams

    Without knowing what jam code it is throwing we are just taking a shot in the dark. Could be P/U rollers, senors, wiring. It is kind of like getting a call saying "machine doesn't work." You need to give us a little more if you want some help. Run a 22-6 first. look at jam code, and that will tell you exactly where your problem is. Good luck.
    The Moose is loose!!

  6. #6
    Field Supervisor 500+ Posts
    MX B402SC Bypass jams

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    Re: MX B402SC Bypass jams

    Quote Originally Posted by driving lots of miles View Post
    Have the paper type and size settings been changed for the bypass Tray?
    What is the Jam code you are getting?

    LTR- Plain paper...so nothing has changed there.

    The box only has 70K on it...it was refurbed and sold to a non-profit. So all the consumables are new.

    I've forgotten which SIM code will give me the Jam/error printout.

  7. #7
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    Re: MX B402SC Bypass jams

    Sim 23-2 will print the jam and trouble codes.

  8. #8
    Trusted Tech 50+ Posts
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    Re: MX B402SC Bypass jams

    Quote Originally Posted by daileyrobn714 View Post
    The last time I had that same problem, was a simple fix I change the roller.

    Sent from my SM-G930V using Tapatalk
    I'm guessing PPD1 sensor is bad. Part of paper feed 1 unit. Seen it before.

  9. #9
    Field Supervisor 500+ Posts
    MX B402SC Bypass jams

    guitar9199's Avatar
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    Re: MX B402SC Bypass jams

    Quote Originally Posted by moose55 View Post
    Without knowing what jam code it is throwing we are just taking a shot in the dark. Could be P/U rollers, senors, wiring. It is kind of like getting a call saying "machine doesn't work." You need to give us a little more if you want some help. Run a 22-6 first. look at jam code, and that will tell you exactly where your problem is. Good luck.

    Thanks for this.... I'd forgotten the SIM code.

  10. #10
    Field Supervisor 500+ Posts
    MX B402SC Bypass jams

    guitar9199's Avatar
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    Re: MX B402SC Bypass jams

    jp74msj55 was right on the mark!! PPD1 sensor bad.

    Issue is resolved...thanks for all the help.

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