Results 1 to 5 of 5
  1. #1
    Sharp & HP Tech 100+ Posts austonrush's Avatar
    Join Date
    Jan 2010
    Location
    Guelph
    Posts
    199
    Rep Power
    21

    Exclamation MXFN11 Finisher not detecting Staples

    Hi Everyone,

    Have any of you had the issue where the MXFN11 Finisher does not detect new staples being installed. The manual says the sensor that detects the presence of staples is FSD and it is located inside the stapling unit. There is no diagram as to where in the stapling unit...

    Can any of you point to where it exactly is and whether it is fixable or do I need a new stapler unit? thanks!

  2. #2
    Junior Member
    Join Date
    Jun 2018
    Posts
    2
    Rep Power
    0

    Re: MXFN11 Finisher not detecting Staples

    Quote Originally Posted by austonrush View Post
    Hi Everyone,

    Have any of you had the issue where the MXFN11 Finisher does not detect new staples being installed. The manual says the sensor that detects the presence of staples is FSD and it is located inside the stapling unit. There is no diagram as to where in the stapling unit...

    Can any of you point to where it exactly is and whether it is fixable or do I need a new stapler unit? thanks!


    The staple cartridge has a black tab in it that senses the presence of staples, i have seen that break off.

  3. #3
    Sharp & HP Tech 100+ Posts austonrush's Avatar
    Join Date
    Jan 2010
    Location
    Guelph
    Posts
    199
    Rep Power
    21

    Re: MXFN11 Finisher not detecting Staples

    Quote Originally Posted by kp101 View Post
    The staple cartridge has a black tab in it that senses the presence of staples, i have seen that break off.
    I have another cartridge here. I'll take that over and try it first. thanks!

  4. #4
    Technician
    Join Date
    Oct 2015
    Location
    Fairbanks, AK
    Posts
    28
    Rep Power
    9

    Re: MXFN11 Finisher not detecting Staples

    There are actually 2 sensors in the stapling unit. One detects if the cartridge is installed, the other one detects if there are staples in the cartridge. Which sensor has failed is determined by whether you get a message to install the cartridge or replace staples. The cartridge sensor has the black actuator which breaks and can be bypassed by blocking the sensor (of course, then it will never know when the cartridge is removed). The staple sensor is a reflective sensor that shines on the staples looking for something shiny. This one is very difficult to bypass. Either way, both sensors are part of the stapler assembly, for which you cannot buy individual parts. It needs to be ordered as a full assembly.

  5. #5
    Sharp & HP Tech 100+ Posts austonrush's Avatar
    Join Date
    Jan 2010
    Location
    Guelph
    Posts
    199
    Rep Power
    21

    Talking Re: MXFN11 Finisher not detecting Staples

    Thanks for the help guys. I can confirm it was the little black tab on the staple cartridge that had broken off. Thanks for the tip! Missed it the first time I was in, it is very small, so not really surprising that it breaks! Glad I didn't need a whole new stapling unit they aren't cheap!

    This ticket is officially closed!

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here