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  1. #1
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    Operation disabled

    I have a Sharp MX 3640 giving a message "Operation is Disabled. Please see your administrator". I cannot web into machine. Screen will not change from this message. I've replaced the MFP pwb because I couldn't get link lites. Now I have link lites, but still have the same message. Can anyone help please.

  2. #2
    Service Manager 2,500+ Posts
    Operation disabled

    Phil B.'s Avatar
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    Re: Operation disabled

    Quote Originally Posted by Grunt1775 View Post
    I have a Sharp MX 3640 giving a message "Operation is Disabled. Please see your administrator". I cannot web into machine. Screen will not change from this message. I've replaced the MFP pwb because I couldn't get link lites. Now I have link lites, but still have the same message. Can anyone help please.
    have you verified that the IP settings are correct?

    did you run the procedure when installing the board?

    did you back up the NVRAM?

  3. #3
    Senior Tech 250+ Posts
    Operation disabled

    mansart's Avatar
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    Re: Operation disabled

    Can you get into Settings?

  4. #4
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    Re: Operation disabled

    Quote Originally Posted by mansart View Post
    Can you get into Settings?
    Cannot get into settings canít web into machine

  5. #5
    Field Supervisor 500+ Posts
    Operation disabled

    guitar9199's Avatar
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    Re: Operation disabled

    Quote Originally Posted by Grunt1775 View Post
    Cannot get into settings canít web into machine
    Can you get into settings standing in front of the machine?

  6. #6
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    Re: Operation disabled

    I canít access the machine settings from either the Webb or on the panel.
    Replacing the MFP pwb, CF Rom, and Flash did nothing for the issue except fix the link lite issue. Storms came through Dallas and possibly this machine experienced a surge.
    The machine boots up to Home screen of Authentication, after entering the user password it will go directly into the Operation Disabled message. Another note, I cannot access the machine wit admin password

  7. #7
    Senior Tech 250+ Posts JLSam's Avatar
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    Re: Operation disabled

    You're going to need to get access to simulation 24-30, to reset the admin password.

    There is a dipswitch in the board that you're going to have to activate to get access to that simulation.

    Sent from my GM1917 using Tapatalk

  8. #8
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    Re: Operation disabled

    I reset the Admin password thru the 'Dip Sw' setting for 24-30, which was successful on screen, but still would not let me Login admin without getting the 'Operation Disabled' message still. I attempted to reset firmware using the CN update method. NG. Oddly enough, I was able to get 49-1 to work. Still getting the disable message. I took off all the accessories, down to the Engine only, NG.

  9. #9
    Senior Tech 250+ Posts JLSam's Avatar
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    Re: Operation disabled

    Quote Originally Posted by Grunt1775 View Post
    I reset the Admin password thru the 'Dip Sw' setting for 24-30, which was successful on screen, but still would not let me Login admin without getting the 'Operation Disabled' message still. I attempted to reset firmware using the CN update method. NG. Oddly enough, I was able to get 49-1 to work. Still getting the disable message. I took off all the accessories, down to the Engine only, NG.
    This HAS happened to me before. The solution was to do Document Filing Data Clear.

    It's in the simulation below HDD format.

    Do the dipswitch again, reset admin, then to Document Filing Data Clear, and that admin password should reset.

    Good luckOperation disabled

    Sent from my GM1917 using Tapatalk

  10. #10
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    Re: Operation disabled

    Quote Originally Posted by JLSam View Post
    This HAS happened to me before. The solution was to do Document Filing Data Clear.

    It's in the simulation below HDD format.

    Do the dipswitch again, reset admin, then to Document Filing Data Clear, and that admin password should reset.

    Good luckOperation disabled

    Sent from my GM1917 using Tapatalk

    Ran Sim 63-11 to clear the document filing data. Performed the Dip Sw again, Sorry it did not work. Thanks for the effort!

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