I still cant comprehand how an image as small as a signature is causing so much toner/density loss.
The image file of the signature has been printed multiple times BY ITSELF and works fine. As soon as the signature image file is incorporated into the mail merge document, it fades out, while the rest of the document stays OK.
You have said that it is just the signature that fades away during the printing of the mail merge document. That rules out any consumables in the machine, as the rest of the document would also be affected in some way too. This is basic logic.
How can an image print OK by itself perfectly fine, but fade away once it is printed within another program or file.....??? Sounds like a software issue to me. If it was a hardware issue the whole document would be affected, not just an inserted signature image.
This surely cannot be the machine, but a problem with the way the file is processed. Did you try any of the driver changes I mentioned above while at this site? Was there any changes at all?
This has been going on for 2 weeks now. Why havent you changed the drums/devs just as a test, or at least swapped drum units around temporarily if you think it could be consumable related? You have had techs replace dev units, transfer belts, HV boards etc etc and its still there.
I understand that everything else is printing perfectly like you have said, so surely you understand that a problem with just one type of document cannot be caused by consumbles that are also being used for everything else.
Changing the Boot & Program roms is a complete waste of time. This has nothing to do with it. As long as the firmware is up-to-date on the roms already, and they are not giving errors such as 'Main Program Error' or firmware file loss, there is no need to replace these.
I really hope you guys work this one out soon. Its been hurting my head just thinking about it
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