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  1. #21
    Trusted Tech 50+ Posts
    Join Date
    Sep 2010
    Location
    Chattanooga
    Posts
    53
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    15
    CE-02 is a network communication error

    in custom settings - network settings check that the IP address and subnet is correct

    A small local network should have 255.255.255.0 as the subnet mask


  2. #22
    OMD-227
    Guest
    Good advice...... get a tech.

    But.... check if you have the network scan option installed (NSX1 kit) in 22-10.


  3. #23
    Technician
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    Nov 2010
    Location
    Oakville
    Posts
    12
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    i have a nscn ar something i noticed the printer has a website how do set the printer to make pdf files when scanning documents onto the hd?


  4. #24
    Technician
    Join Date
    Nov 2010
    Location
    Oakville
    Posts
    12
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    when i scan documents or copy documents the printer prints them out perfectly, but when i try to download them to my computer i get a black screen am i using the wrong tiff viewer? is there a way to make the printer save scans and copies as pdfs? anyone know of a good tiff viewer / converter?


  5. #25
    OMD-227
    Guest
    Are you saying that you have scans on the HDD that you wish to view on a PC?

    If you have the correct hardware in the copier (AR-P19 & NSX1 kits) you can do proper network scanning. You still haven't confirmed what options you have installed yet. This info will help us help you.... get it.


  6. #26
    Technician
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    Nov 2010
    Location
    Oakville
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    12
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    15
    well i can see the scans now and the copies, my new issue for the day is sending the files on the printer to another computer, i can get to the printer website but im getting an error when i try to send a file over, is there any port settings i need to free up?


  7. #27
    Service Manager 1,000+ Posts bilyahn's Avatar
    Join Date
    Dec 2006
    Location
    Quincy, CA
    Posts
    1,137
    Rep Power
    35
    Move or save them to your PC then send them wherever you like.


  8. #28
    Junior Member
    Join Date
    Feb 2011
    Posts
    7
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    0
    Hi I've the same problem. Once I scan and try to save it on my pc, it turns out all black. How did you fix it? thanks.


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