Trouble Code "H4-04" on Sharp DX-C311

[Akitu]

Thanks for the update. 2 years old and finally some closure, ahh.

These 311s are fickle things, definitely helps to run on the latest firmware with all the upgraded parts.

[RascalMJ]

Thanks for the update. 2 years old and finally some closure, ahh.

These 311s are fickle things, definitely helps to run on the latest firmware with all the upgraded parts.

indeed

yeah, I have just recently started to crack down on firmware here in our office. mainly because Sharp Tech support will always ask, and it's just better to make sure it's up to date. ha

[Akitu]

indeed

yeah, I have just recently started to crack down on firmware here in our office. mainly because Sharp Tech support will always ask, and it's just better to make sure it's up to date. ha

Firmware on these things is actually pretty critical, resolving the issue of a 10s initial scan, as well as the persistent L4-12 codes. Most of the time you can get by with base level, but there's really never a reason not to have the latest iteration. It takes 8 minutes, you can spend that 8 minutes polishing up the machine or making it look like you're polishing up the machine if it's already in a clean location or recently visited. Time left over? Start on the paperwork for the call. Still got time? Have a quick chat with the office staff and make nice, it goes a long way when the customer sees you as a person instead of the copier guy.