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  1. #1
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    having problem clearing the fax/scan log on ARM237/257/277/317

    Hello everyone, 1st post and new to the forum, copier tech for 3 years and general tech for over 20. This is a great site and lots of excellent information here!

    Did a search but cant find the solution...
    I am doing recons of mostly 237s and 277s and one thing I havent figured out is how to clear the [completed] fax and scan logs that a customer can see if they hit "completed" faxes or scans. I have tried sims 66-10 fax memory clear and 67-17 nvram clear but the logs remain. Can someone tell me how to delete these?

    Thanks in advance!

  2. #2
    Technician mxm's Avatar
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    secret test command 89-3 will clear key opp code/data clear(inc fax)

    this is on a uk equivalent machine this mite work give it a go just don't clear 89-1 all counters

  3. #3
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    Just tried that, no results. the log still shows when you press "Job status" > "Complete" > "scans/ftp".

    appreciate the reply though!

  4. #4
    Technician mxm's Avatar
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    is there a tc 62-10 on the older machines
    Last edited by mxm; 02-28-2011 at 02:16 PM. Reason: incorrect info

  5. #5
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    There is no 62-10 on this one...

  6. #6
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    Re: having problem clearing the fax/scan log on ARM237/257/277/317

    bumping up - still no solution for clearing the scan logs. looking for more ideas.... anybody?

  7. #7
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: having problem clearing the fax/scan log on ARM237/257/277/317

    Have you tried accessing the web page and looking at/for the job log? On the newer series you can save/delete the job log from there. Not sure if you can do it on this model or not.

    Good luck.

    Bil

  8. #8
    Senior Tech 100+ Posts
    having problem clearing the fax/scan log on ARM237/257/277/317


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    Re: having problem clearing the fax/scan log on ARM237/257/277/317

    If they have NIC- browser into IP. For the admin access the user and pass is
    "Sharp" and "admin" I forget which is user and which is pass. That should allow

    Sim 66-10 is image data memory clear

  9. #9
    Senior Tech 100+ Posts
    having problem clearing the fax/scan log on ARM237/257/277/317


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    Re: having problem clearing the fax/scan log on ARM237/257/277/317

    Here is detail image of the Sim 66-10
    Attached Files Attached Files

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