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Copier will not let user copy from cassette or by pass tray when 5 1/2 x 8 1/2 is installed in either tray . copier screen message is, Paper in the selected tray cannont be used for the selected mode. Using the adf or placing original on glass same message appears. If i replace paper with standard letter every thing works fine. Any tips? Thanks for replys.
You are loading the invoice sized paper as 5.5x8.5R (landscape) in tray3, right?
"You can't trust your eyes, if your mind is out of focus" --
not sure if it applies to this model or not but sometimes having Offset turned on can cause these kind of problems. Try turning it off and see if that helps.
Exactly! 8 1/2" inches is the minimum media length. Nothing shorter will pass. =^..^=Originally Posted by ZOOTECH
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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