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It's probably the scan PWB, but beware! The metal plate below the scan PWB is close enough that if you press upward it will short out the solder joints on the bottom of the board. Whenever I have to remove the scan board I tape a transparency to the metal to act as an insulation layer. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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