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  1. #11
    Field Supervisor 1,000+ Posts igi's Avatar
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    hi yes i know trial is free and no memory neded
    proper activation memory neded,go figure
    thats why we say japanise sense of humor
    good luck


  2. #12
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi igi.

    Just removed the back panel, theres no memory in the slot which is shown on the diagram you sent. Will have to find out the make of the RAM and order some.

    Thanks a lot for your help, was totally stumped with this one!


  3. #13
    Field Supervisor 1,000+ Posts igi's Avatar
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    * Memory can be added by installing a commercially available 128 MB or 256 MB memory module (144-pin SDRAM

    SODIMM).
    good luck



  4. #14
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi igi.

    You were spot on, put 128MB RAM and the scanner kit is now there under product key. The only issue is now it will not accept the key I have and this is the first time I have ever used it.

    Not sure how to go about getting another key.

    Thanks
    Phil


  5. #15
    Field Supervisor 1,000+ Posts igi's Avatar
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    hi turn off the demo simulation and try again
    good luck


  6. #16
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    When I go into Simulation 26 then 10 and select 0 (zero) for off nothing happens! I would expect some sort of feedback.

    Is this the correct way to turn off the demo??


  7. #17
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Just tried what you said but it comes up with "Product key is incorrect".

    I will ring the useless guy who we are paying support, see what he says.

    I really appreciate your efforts.

    Regards
    Phil


  8. #18
    Field Supervisor 1,000+ Posts igi's Avatar
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    hi dont bother about demo, on or off your license should be accepted
    if not you will have to apply again,


  9. #19
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    I have just spoken to support guy and he said originally he took the serial number and contacted Japan for a product key.

    Is it possible that the product key on the back of the copier could be different than the one in memory?

    I have read that the product key is somehow linked to the serial number!

    Cheers
    Phil


  10. #20
    Senior Tech 250+ Posts lky1978's Avatar
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    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    yes, the product key already store in sharp japan data base,only sharp japan know ur product key by giving the machine model and serial no.
    you got email?


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